ServiceNow Senior Software Engineer - AI

Are you a seasoned ServiceNow developer with a passion for pushing the boundaries of what's possible with artificial intelligence? Do you thrive in a dynamic, innovative environment where your work directly shapes the future of enterprise solutions? We're seeking a brilliant mind to join NewRocket, an AI-first Elite ServiceNow Partner, as a Senior Software Engineer specializing in AI. This isn't just another coding role; it's an invitation to architect transformative experiences on the Now Platform, leveraging human-centered design and cutting-edge AI to deliver tangible value for our clients. Imagine crafting intelligent solutions that truly activate change and help global organizations scale with confidence. This is your chance to really make an impact.

Overview

NewRocket stands as the AI-first Elite ServiceNow Partner, dedicated to activating real value across the Now Platform. For two decades, we have guided enterprise leaders in harnessing the full potential of ServiceNow's AI capabilities. We distinguish ourselves as one of the largest pure-play ServiceNow partners, uniquely focused on enabling clients to adopt trusted AI that delivers lasting business impact. Our team, a global crew of ServiceNow professionals, helps customers grow and optimize their ServiceNow environments. This is a fully remote, worldwide opportunity to join us in shaping intelligent solutions that truly #GoBeyondWorkflows.

Key Responsibilities

Architect and develop robust, scalable, and innovative ServiceNow solutions, with a strong emphasis on AI-driven functionalities.
Lead the technical implementation of complex projects, ensuring high quality, performance, and adherence to best practices.
Collaborate closely with clients and internal teams to gather requirements, design effective strategies, and translate business needs into technical specifications.
Provide expert guidance and mentorship to other developers, fostering a culture of continuous learning and excellence.
Perform advanced configuration, customization, and integration of the ServiceNow platform across various modules.
Contribute to solution design, technical documentation, and the continuous improvement of development processes.
Stay ahead of the curve with emerging ServiceNow features, AI technologies, and industry trends to recommend forward-thinking solutions.

Requirements

Extensive, proven experience as a ServiceNow developer or senior software engineer.
Deep expertise in the ServiceNow platform, including strong understanding of its architecture, modules, and development best practices.
Demonstrated experience with AI/ML concepts and their practical application within enterprise software solutions, preferably on ServiceNow.
Proficiency in JavaScript, GlideScript, APIs, and web services for integration and customization.
A solid background in implementing and integrating various ServiceNow modules, such as ITSM, ITBM, HRSD, CSM, or other related applications.
Exceptional problem-solving skills and the ability to troubleshoot complex technical issues effectively.
Strong communication and interpersonal abilities, capable of engaging with technical teams and business stakeholders globally.
Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
ServiceNow certifications are highly advantageous.

What You'll Gain

The opportunity to work with cutting-edge AI technology within the ServiceNow ecosystem, shaping the future of enterprise solutions.
Access to official ServiceNow training and continuous professional development opportunities to expand your expertise.
A collaborative, supportive, and truly global team environment where your contributions are valued and celebrated.
The chance to make a significant impact on high-profile client projects, activating real business value.
Exposure to diverse industries and complex challenges, fostering rapid growth and skill enhancement.
Be part of a company that genuinely #GoBeyondWorkflows, creating new kinds of experiences for customers worldwide.