ServiceNow Business Analyst (Remote, Worldwide)

Are you a wizard when it comes to untangling complex business processes and transforming them into streamlined, efficient systems? Do you thrive on the challenge of bridging the gap between diverse stakeholder needs and powerful technology solutions? If you are ready to make a significant impact from anywhere in the world, General Dynamics Information Technology is actively seeking a talented ServiceNow Business Analyst to join our dedicated team. This exciting role involves supporting the vital work of the National Institutes of Health (NIH), offering you the chance to shape critical IT capabilities and drive innovation for an essential public health mission. Embrace the flexibility of a fully remote position while contributing to truly meaningful projects.

Overview

This fully remote opportunity places you at the heart of our mission to support the National Institutes of Health (NIH), specifically the National Institute of Allergy and Infectious Diseases (NIAID) under the Business Process and Information Management Branch (BPIMB) ServiceNow Support Services (SNSS) program. Your work will involve crucial support to NIAID in meticulously assessing existing business processes. You will also play a key role in identifying both operational and functional requirements, developing insightful conceptual business models, and skillfully translating diverse stakeholder needs into clear, actionable specifications tailored for ServiceNow solutions. Furthermore, you will be responsible for evaluating current IT capabilities, pinpointing any gaps, crafting robust strategies for improvement, and helping to shape the strategic direction and priorities for platform enhancements. This truly is a global remote position, inviting top talent from anywhere.

Key Responsibilities

Assess Business Processes: Conduct thorough analyses of current business processes, identifying inefficiencies and areas for optimization within the NIH environment.
Define Requirements: Meticulously identify and document operational and functional requirements, ensuring alignment with organizational goals and ServiceNow capabilities.
Develop Conceptual Models: Create clear and concise conceptual business models that illustrate proposed solutions and system functionalities.
Translate Needs to Solutions: Expertly translate complex stakeholder needs into precise, actionable specifications ready for development and implementation within the ServiceNow platform.
Evaluate IT Capabilities: Critically assess existing IT capabilities and infrastructure to understand current states and potential limitations.
Identify Gaps and Propose Improvements: Pinpoint critical gaps in current systems and processes, then devise innovative strategies for improvement and enhancement.
Shape Platform Direction: Actively contribute to shaping the strategic direction and priorities for ServiceNow platform enhancements, ensuring long-term value.
Facilitate Agile Workflows: Apply Agile methodologies to support development cycles, including active participation in backlog refinement and sprint planning.

Requirements

Experience: A minimum of six or more years of dedicated experience in a related business analyst role, ideally with a focus on ServiceNow.
Technical Acumen: Demonstrated proficiency with ServiceNow solutions and a strong understanding of enterprise IT processes.
Analytical Prowess: Exceptional analytical skills, capable of dissecting complex problems and proposing effective, data-driven solutions.
Core Skills: Proven expertise in Agile Methodology, Backlog Refinement, developing detailed Functional Requirements, and creating clear Process Flows.
Clearance Requirement: Ability to obtain an MBI (T2) public trust clearance. This usually involves a background check.
Global Opportunity: Please note, US Citizenship is not required for this role, making it an excellent opportunity for candidates worldwide who meet the qualifications.

What You'll Gain

Impactful Work: Contribute directly to critical public health initiatives at the National Institutes of Health, making a tangible difference.
Career Growth: Advance your expertise in ServiceNow and business analysis within a supportive, forward-thinking environment.
Remote Flexibility: Enjoy the freedom and work/life balance that comes with a fully remote position, allowing you to work from anywhere in the world.
Collaborative Culture: Join a team dedicated to innovation and excellence at a leading IT company, General Dynamics Information Technology.
Skill Enhancement: Continuously sharpen your skills in process improvement, requirements gathering, and strategic IT planning.