Service Desk Technician - After Hours | Logicalis Spain

Are you a night owl with a passion for problem-solving and a knack for helping others navigate the digital world? Logicalis Spain is on the hunt for a skilled Service Desk Technician to join our after-hours support team. This isn't your typical 9-to-5; we're seeking dedicated individuals who thrive in a remote environment and are ready to provide crucial technical assistance when most of the world is winding down. If you're someone who loves to untangle tech challenges and make a real impact from anywhere on the globe, we'd love to hear from you!

Overview

Logicalis Spain is expanding its global team and seeking a dedicated Service Desk Technician to provide essential after-hours technical support. This is a fully remote, worldwide opportunity, meaning you can contribute your expertise from almost anywhere. Your primary role will involve assisting corporate clients with a wide range of PC hardware and software issues, ensuring their systems run smoothly outside of standard business hours. We're specifically looking for individuals available to work shifts between 8 PM and 8 AM EST, with specific days determined by business needs. Your ability to operate effectively within this timeframe is crucial and non-negotiable for this role.

Key Responsibilities

Provide prompt and professional technical support to corporate client employees across various channels, including phone, email, and chat.
Assist users in troubleshooting common issues related to Microsoft Outlook.
Offer comprehensive support for Microsoft Operating Systems, specifically Windows 7 and Windows 10.
Troubleshoot and resolve problems with Microsoft Office Products, encompassing Word, Excel, PowerPoint, and Office 365.
Configure and provide support for mobile devices, including email synchronization.
Efficiently manage and resolve approximately 50-60 technical issues daily.
Reset network passwords using the Active Directory database.
Help users add and modify network printer configurations.
Provide technical assistance for VPN connectivity challenges.
Utilize remote access tools to control and troubleshoot users' computers.
Diagnose and resolve problems with remote access connectivity.

Requirements

We are seeking candidates who possess a solid foundation in IT support and a proven ability to manage multiple tasks effectively. Ideal candidates will have:

Demonstrated experience providing technical support via phone, email, and chat in a professional setting.
Proficiency in troubleshooting and supporting Microsoft Outlook.
Strong knowledge of Microsoft Operating Systems, specifically Windows 7 and Windows 10.
Expertise with Microsoft Office Products, including Word, Excel, PowerPoint, and Office 365.
Experience with mobile device configuration and email synchronization.
Familiarity with Active Directory for password resets.
Ability to assist users with network printer issues.
Understanding of VPN connectivity and troubleshooting.
Competence in using remote access tools for technical assistance.
Exceptional communication skills, both written and verbal, for client interaction.
Crucially, the ability to work shifts within the 8 PM to 8 AM EST timeframe is a strict requirement. Specific working days will align with business needs.
A commitment to maintaining regular and punctual attendance.

What You'll Gain

Joining Logicalis Spain means becoming part of a dynamic, globally connected team. You'll have the chance to hone your technical skills by working with a diverse range of clients and technologies. This fully remote role offers the flexibility of working from your preferred location, provided you can meet the after-hours schedule. You'll contribute to a vital service, ensuring our clients receive top-notch support around the clock, and you'll grow professionally in a supportive environment.