Exciting Career Opportunity: Service Delivery Coordinator at Cobranet Limited

Are you a detail-oriented professional with a knack for organization, data analysis, and coordinating seamless operations? Cobranet Limited, a leading Internet Service Provider (ISP) in Nigeria, is looking for a dedicated Service Delivery Coordinator to join their dynamic team. If you thrive in a fast-paced environment and have a passion for technology and service excellence, this could be the perfect role for you.

About Cobranet Limited

Incorporated in 2003, Cobranet Limited has consistently positioned itself as a market leader in providing reliable internet solutions to the Nigerian market. Managed by a team of highly experienced professionals with diverse backgrounds in banking, industry, and telecommunications, Cobranet does not compromise on quality. By importing bandwidth directly via satellite, Cobranet maintains full control over its infrastructure, offering industry-leading uptimes and state-of-the-art connectivity to its subscribers.

Role Overview

As the Service Delivery Coordinator, you will play a central role in bridging the gap between sales, operations, and clients. You will manage trackers, coordinate service activations, liaise with key stakeholders, and ensure that service delivery processes run smoothly and efficiently.

Key Responsibilities and Duties

Tracker Management: Update, monitor, and input data into the Presales tracker sheet for all installations, surveys, trial/POCs, and activation requests.
Reporting: Generate comprehensive daily and monthly reports on the presales tracker sheet.
Account Activation: Process account activations for newly installed links for both new and existing clients.
Contract Management: Liaise with all stakeholders to ensure contracts are signed, submitted, and well-documented. Maintain an organized filing system for all signed contracts.
Stakeholder Handover: Deliver weekly handover reports of newly installed accounts for corporate clients, partners, resellers, and dealers to the Account Management team, and report newly activated accounts to the Accounts department.
Sales Team Support: Keep the sales team regularly updated with status reports on their surveys and installations.
Service Request Processing: Handle and process service requests from sales personnel and resellers, ensuring clear and timely communication.
Other Duties: Execute all other administrative and operational duties as assigned by the Supervisor.

Required Competencies

To succeed in this role, candidates should possess the following skills and attributes:

Microsoft Excel Mastery: Excellent knowledge and hands-on experience using Microsoft Excel for data tracking and reporting.
Organization & Attention to Detail: Highly organized with a sharp eye for detail to ensure accuracy in contracts and trackers.
Communication Skills: Excellent verbal and written communication skills to effectively liaise with stakeholders and internal teams.
Analytical Ability: Strong capability to analyze and interpret data patterns and tracking sheets.
Technical Familiarity: Basic understanding of wired and wireless technologies, as well as LAN and WLAN infrastructure.