Unlock Your Career Potential: Service Coordinator & Administrative Assistant at Ascentech Services Limited

Are you a highly organized professional with a knack for keeping daily operations running seamlessly? Ascentech Services Limited is looking for a proactive and detail-oriented Service Coordinator & Administrative Assistant to join their dynamic Service Department. If you thrive in a fast-paced environment and possess exceptional communication skills, this could be the next great step in your career journey.

About the Role

As a Service Coordinator & Administrative Assistant, you will serve as the crucial link between customers, technicians, and internal teams. Your primary objective is to coordinate daily service operations while providing robust administrative support. This role requires someone who can effortlessly manage service schedules, maintain meticulous documentation, and ensure that every work order is executed efficiently and on time.

Key Responsibilities

Coordinate customer service requests, maintenance schedules, and technician assignments.
Monitor active service activities to guarantee the timely completion of all work orders.
Communicate professionally with customers regarding service appointments, updates, and job progress.
Prepare comprehensive service quotations, work orders, purchase requests, and detailed service reports.
Maintain accurate service records, filing systems, and essential departmental documentation.
Collaborate with internal teams to verify the availability of spare parts and manage warranty claims.
Handle routine departmental correspondence, procurement requests, and various administrative duties as assigned.

What We Are Looking For

To be successful in this role, candidates should meet the following criteria:

A Bachelor's degree or HND in Business Administration, Engineering, Office Management, or a related field.
Prior experience in the heavy equipment, construction, automotive, or industrial equipment industry will be considered a distinct advantage.
Strong organizational, communication, and customer service skills.
Proficiency in using Microsoft Office Suite, particularly Excel and Word.
An eagle-eyed attention to detail with the proven ability to multitask and work independently.

If you are ready to make a tangible impact and grow with a dedicated team of professionals, we encourage you to apply for this exciting opportunity today.