Overview

If you love solving intricate system problems and want to work from anywhere in the world, this opportunity is built for you. ADI Group is looking for a Senior Technical Engineer Non-UNIX to step into an essential leadership role within our global operations. You will act as a trusted technical guide for Tier 1 and Tier 2 specialists, tackle critical system incidents, and shepherd large scale implementation projects through to completion. Because this is a 100% remote worldwide position, you can manage your work environment while collaborating with an ambitious international team.

Key Responsibilities

Every day brings a dynamic set of challenges across various client environments. Your core focus areas will center on the following tasks.

Guide and mentor Level 1 and Level 2 technical support engineers through complex troubleshooting tickets.
Lead root cause investigations and orchestrate swift resolutions for high severity incidents.
Monitor and update incident tickets within the Field Service Management System to maintain strict contractual service level agreements.
Create, review, and follow up on comprehensive problem management and incident retrospective reports.
Take charge of project implementations by reviewing technical scopes, running pre-implementation validations, and drafting deployment checklists.
Collaborate closely with project managers to build realistic rollout schedules and ensure milestones are hit.
Author detailed design configuration documentation and maintain a central repository of technical findings for future reference.
Step into the role of Project Technical Lead when complex enterprise initiatives demand specialized direction.

Requirements

We are searching for a seasoned technical practitioner who can balance high level project planning with hands-on systems troubleshooting. Qualified candidates should possess the following attributes.

Extensive background supporting enterprise non-UNIX platforms, especially Windows Server ecosystems, enterprise storage, and associated infrastructure services.
Demonstrated experience leading problem management workflows and resolving critical production outages under pressure.
Proven ability to run infrastructure implementations from initial planning to final handover.
Strong technical authoring skills to produce reliable system architecture and configuration guides.
Clear verbal and written English communication skills for collaborating with stakeholders across different time zones.
Self-motivated attitude suited for a fully distributed, independent remote work structure.

What You Will Gain

Joining ADI Group gives you room to grow your career as a technical authority on an international scale. You can expect several distinct advantages.

Complete location flexibility through a true work-from-anywhere global policy.
Direct ownership of impactful technical initiatives rather than getting stuck in routine ticket churn.
Opportunities to mentor rising engineers and develop your leadership credentials as a technical lead.
A supportive international community that values autonomy, accountability, and practical problem solving.