Senior Technical Account Manager (Spanish Speaking)

Imagine being the trusted advisor for some of the largest, most innovative organizations across the globe as they harness the power of data and AI. Do you thrive on building deep, strategic partnerships, all while leveraging cutting-edge Postgres solutions? If you are passionate about empowering enterprises with robust, scalable data platforms and possess fluent Spanish language skills, we have an exceptional opportunity for you. EDB, a recognized leader in Postgres technology, is actively seeking a Senior Technical Account Manager to join our dynamic, fully remote team. This role is far more than just problem-solving; it is about providing proactive technical guidance and ensuring our most significant customers achieve their transformational goals.

Overview

EDB stands at the forefront of the data and AI landscape, providing a powerful platform that allows organizations to fully utilize Postgres for transactional, analytical, and advanced AI workloads across any cloud environment. We empower enterprises to effectively control risk, manage costs, and scale efficiently in an increasingly data and AI driven world. Serving over 1,500 customers globally, and as a leading contributor to the vibrant PostgreSQL community, EDB supports major government entities, financial services institutions, media, and information technology companies. Our data driven solutions help customers modernize legacy systems and break down data silos, all while leveraging enterprise grade open source technologies. EDB ensures confidence with up to 99.999% high availability, built-in mission critical capabilities such as security, compliance controls, and comprehensive observability.

This pivotal Senior Technical Account Manager position is responsible for cultivating and sustaining robust post-sales relationships with EDB's largest and most intricate customers. These accounts typically represent significant adoptions of Postgres and AI solutions. As a fully remote, worldwide opportunity, you will play a crucial role in shaping customer success from anywhere on the globe.

Key Responsibilities

In this role, you will be instrumental in our customers' success. Your day-to-day will involve:

Strategic Relationship Building: Establish and nurture strong, long-term relationships with key stakeholders at our enterprise accounts, becoming their trusted technical advisor.
Postgres and AI Expertise: Provide expert technical guidance on EDB's Postgres and AI platform solutions, ensuring customers leverage their full potential.
Proactive Account Management: Continuously monitor customer health, anticipate needs, and proactively address potential challenges to ensure ongoing satisfaction and success.
Issue Resolution Leadership: Serve as the primary escalation point for technical issues, coordinating with internal teams to drive timely and effective resolutions.
Strategic Planning & Advocacy: Understand customer business objectives and translate them into technical strategies, advocating for their needs within EDB's product development and support teams.
Performance & Optimization: Advise customers on best practices for optimizing their Postgres environments, ensuring high performance, availability, and security.
Customer Success Reviews: Conduct regular business reviews to discuss performance, roadmap, and value realization, ensuring customers recognize their return on investment.
Product Adoption & Growth: Identify opportunities for customers to expand their use of EDB products and services, aligning with their evolving data strategies.
Documentation & Reporting: Maintain accurate records of customer interactions, technical details, and strategic plans, providing internal visibility.

Requirements

To excel in this Senior Technical Account Manager role, we are looking for:

Fluency in Spanish and English: Exceptional written and verbal communication skills in both Spanish and English are essential for engaging with our global customer base.
Extensive Technical Account Management Experience: A proven track record, typically 5+ years, in a Senior Technical Account Manager, Solutions Architect, or similar client facing technical role within enterprise software.
Deep Database Knowledge: Strong understanding of relational databases, particularly PostgreSQL, including architecture, performance tuning, and high availability concepts.
Cloud and AI Acumen: Familiarity with cloud environments (AWS, Azure, GCP) and an understanding of how AI solutions integrate with data platforms is highly valued.
Exceptional Problem Solving: The ability to diagnose complex technical issues, collaborate with engineering teams, and communicate solutions clearly to non-technical stakeholders.
Customer Centric Mindset: A genuine passion for customer success and the ability to build rapport and trust quickly.
Strategic Thinker: Demonstrated ability to understand customer business drivers and align technical solutions to achieve their strategic goals.
Independent & Proactive: Self motivated and capable of managing multiple priorities effectively in a fully remote work environment.
Travel Flexibility: Willingness to travel occasionally to customer sites or company events as required.

What You'll Gain

Joining EDB as a Senior Technical Account Manager offers a wealth of benefits:

Impactful Work: The opportunity to directly influence the success of leading global enterprises and contribute to their strategic data and AI initiatives.
Cutting Edge Technology: Work with the most advanced Postgres solutions and stay at the forefront of data and AI innovation.
Global, Remote Flexibility: Enjoy the freedom and work/life balance that comes with a fully remote, worldwide position.
Professional Growth: Access to continuous learning, professional development, and opportunities to advance your career within a fast growing, supportive company.
Collaborative Environment: Be part of a diverse, global team that values collaboration, innovation, and mutual support.
Competitive Compensation: Receive a comprehensive compensation package that recognizes your expertise and contributions.