Have you ever wanted to genuinely help organizations defend their digital landscapes without getting bogged down by traditional billable hour quotas? At ExtraHop, we are redefining what post-sales customer success looks like. We are on a mission to secure the connected enterprise and give IT teams the visibility they desperately need to stop advanced threats. If you thrive on solving complex technical puzzles and want your daily work to genuinely safeguard global communities, you might just be the Senior Solutions Architect we are looking for. Best of all, this is a fully remote position welcoming talent from anywhere in the world.

Overview

As a Senior Solutions Architect on our team, you will champion customer outcomes above all else. You will bridge the gap between our cutting-edge network intelligence platform and the complex environments of our enterprise clients. Your expertise will directly influence product adoption, customer retention, and our standing as a market leader in cybersecurity.

Key Responsibilities

Guide enterprise clients through complex deployments, architectural designs, and optimization of the ExtraHop platform.
Translate intricate technical concepts and security metrics into clear, actionable business outcomes for stakeholders.
Collaborate closely with product management and engineering teams to share valuable customer feedback from the field.
Troubleshoot and resolve advanced infrastructure and network visibility challenges with creativity and precision.
Serve as a trusted advisor and technical mentor to both customers and internal team members.

Requirements

Extensive background in enterprise networking, cybersecurity, or IT infrastructure architecture.
Proven track record of successfully guiding large organizations through software implementation and post-sales success.
Deep understanding of network protocols, traffic analysis, cloud security, and modern threat detection paradigms.
Exceptional communication skills with the ability to lead high-stakes technical discussions.
A passion for continuous learning and a genuine desire to put customer success first.

What You'll Gain

Joining ExtraHop means stepping into a culture that values autonomy, collaboration, and high-impact work. You will enjoy competitive compensation, comprehensive benefits, and the flexibility of working remotely from anywhere in the world. Most importantly, you will work alongside brilliant people who care deeply about building a secure digital future.