Senior Site Reliability Engineer | SRE (Remote, EU/CET)

Imagine a world where product teams never have to guess what users truly need. That's the future Maze is building, and we're looking for a sharp, proactive Senior Site Reliability Engineer to help us get there. We are obsessed with making user research fast and simple, turning complex insights into actionable intelligence that drives product development. If you thrive on ensuring systems are robust, scalable, and always available, and you're ready to contribute your expertise to a platform that empowers companies to build the right products, we want to talk to you. This is an exciting chance to join a fully remote team, working within the EU/CET time zones, and make a significant impact on our rapidly growing infrastructure.

Overview

Maze empowers companies to build exceptional products faster by making user insights readily accessible. We were recently recognized as the #1 user research platform in UX Tools’ Design Tools Survey, and our growth across various industries, from B2B SaaS to Financial Services, is accelerating. As a Senior SRE, your critical role will involve maintaining and enhancing the reliability, performance, and scalability of our cutting-edge platform, ensuring it continues to support thousands of users globally without interruption.

Key Responsibilities

Architect and Operate: Design, implement, and maintain highly available, fault tolerant, and scalable systems across our cloud infrastructure.
Ensure Performance: Proactively monitor system health, identify potential bottlenecks, and troubleshoot complex issues to prevent service disruptions.
Automate Everything: Develop and refine our CI/CD pipelines, infrastructure as code, and automation tools to streamline operations and deployment.
Collaborate and Integrate: Work closely with development teams to embed reliability practices early in the software development lifecycle.
Lead Incident Management: Take charge of incident response, conduct thorough post mortems, and drive continuous improvement initiatives based on learnings.
Cultivate SRE Culture: Mentor junior engineers and actively contribute to fostering a strong Site Reliability Engineering culture within the organization.

Requirements

Proven SRE Experience: Extensive professional experience as a Site Reliability Engineer, DevOps Engineer, or in a similar infrastructure focused role.
Cloud Expertise: Deep practical experience with major cloud platforms, with a strong preference for AWS.
Programming Proficiency: Solid ability in scripting and automation using languages such as Python, Go, or Bash.
Containerization & Microservices: Strong understanding and hands-on experience with container orchestration technologies like Docker and Kubernetes.
Monitoring & Alerting: Experience implementing and managing robust monitoring, logging, and alerting systems (e.g., Prometheus, Grafana, Datadog).
System Fundamentals: Excellent grasp of networking concepts, security best practices, and database management systems.
Problem Solver: Demonstrated track record of exceptional problem solving skills and a proactive mindset towards system reliability and optimization.
Remote Ready: Ability to thrive in a fully remote work environment, with working hours aligning to the Central European Time (CET) zone.

What You'll Gain

Impactful Work: Contribute significantly to a pioneering product that is genuinely transforming how companies understand their users and build products.
Supportive Environment: Join a collaborative, inclusive, and supportive fully remote team culture where your contributions are valued.
Growth Opportunities: Benefit from ample opportunities for continuous professional growth, skill development, and career advancement.
Competitive Package: Receive a competitive salary, comprehensive benefits, and additional perks.
Real Satisfaction: Experience the profound satisfaction of ensuring a top-rated platform remains resilient, performs optimally, and delights thousands of users globally.