About CenterWell Senior Primary Care

Imagine waking up each day knowing your work directly enhances the lives of seniors, making their healthcare journey smoother, more compassionate, and truly centered around them. At CenterWell Senior Primary Care, we believe that exceptional healthcare begins with an exceptional experience. We are actively seeking a passionate, driven individual to join our dedicated team as a Senior Patient Experience Professional. This isn't merely a job; it’s a profound opportunity to shape the very fabric of senior primary care, making a tangible difference for our cherished patients, our dedicated clinicians, and the business as a whole. If you are ready to leverage your insights and leadership to build a more caring, responsive healthcare experience, we warmly invite you to become an integral part of our vital mission. This is a fully remote, worldwide opportunity, allowing you to contribute from wherever you thrive best.

Overview of the Role

As a Senior Patient Experience Professional, you will play a crucial role in supporting the design, execution, and continuous enhancement of patient experience strategies across our entire primary care organization. You will synthesize valuable patient feedback, analyze robust performance data, and interpret qualitative insights. Combined with strategic partnerships, these elements will enable you to identify key opportunities, develop impactful recommendations, and lead measurable improvements benefiting our patients, our clinical teams, and our operational effectiveness. Reporting directly to the Consumer Experience Principal, your work will significantly advance patient experience projects through expert insight generation, meticulous improvement planning, effective partner engagement, and essential execution support. You will collaborate extensively across various teams, pinpointing challenges, transforming complex data into clear, actionable insights, and championing comprehensive experience improvement initiatives.

Key Responsibilities

Support the strategic design, systematic execution, and ongoing continuous improvement of patient experience strategies throughout the primary care organization.
Utilize diverse sources including patient feedback, performance data, and qualitative insights to inform decision making.
Identify critical opportunities for enhancement and formulate well-researched, actionable recommendations.
Lead the implementation of measurable improvements designed to enhance outcomes for patients, clinicians, and the business.
Drive patient experience projects from inception to completion, focusing on insight generation, thorough improvement planning, engaging key partners, and providing robust execution support.
Collaborate actively with cross-functional teams to identify and address systemic challenges.
Translate intricate data into clear, applicable insights that guide strategic improvements.
Contribute significantly to overall efforts aimed at elevating the patient experience.

Requirements

Education: Bachelor's degree in business, healthcare administration, public health, analytics, economics, or a closely related field.
Experience: At least 3 years of progressive experience in healthcare, consulting, strategy, operations, analytics, quality improvement, customer or patient experience, or a similar discipline.
Skills: Proven ability to expertly analyze both quantitative and qualitative data, allowing you to pinpoint trends, underlying causes, potential risks, and areas ripe for improvement.

What You'll Gain

Become an essential part of a truly caring and mission-driven community.
Enjoy a significant opportunity to make a lasting impact on senior primary care.
Thrive in a fully remote, global work environment that values flexibility and contribution from anywhere.
Access ample opportunities for professional growth and continuous development.
Engage in collaborative work with diverse, talented, and passionate teams.
Play a direct role in shaping the future of patient experience within a dynamic healthcare setting.