Overview

Are you ready to shape the future of communications from wherever you feel most at home? Twilio is on the hunt for a Senior Manager of Customer Success to lead our talented team. This is a fully remote, worldwide opportunity where you will help hundreds of thousands of businesses and millions of developers craft unforgettable customer experiences. If you love building relationships, solving complex challenges, and empowering others to succeed, you will fit right in here.

Key Responsibilities

Lead, mentor, and scale a global team of Customer Success professionals dedicated to client retention and growth.
Drive adoption of Twilio products by ensuring customers realize maximum value from day one.
Partner cross-functionally with sales, product, and engineering teams to advocate for customer needs.
Design and execute scalable strategies that reduce churn and boost overall satisfaction across diverse accounts.

Requirements

Extensive background in customer success, account management, or a related leadership role within the tech industry.
Proven track record of managing high-performing teams in a remote work environment.
Exceptional communication skills and the ability to build trust with enterprise clients and internal stakeholders alike.
Deep passion for cloud communications, developer tools, and innovative technology solutions.

What You'll Gain

The freedom and flexibility of a remote-first culture combined with a strong global support network.
Opportunities to collaborate with brilliant teammates around the world and make a real global impact.
Continuous professional development to help take your career to the next level.