Overview
Imagine working at a place where a single act of automation once brought tears of joy. That is the origin story of ServiceNow, and we are still chasing that exact feeling today. We are the AI control tower driving business reinvention, helping the majority of the Fortune 500 work smarter and faster. Right now, we need a Senior Manager of Customer Marketing Management to join our fully remote global team. This is one of our highest-impact individual contributor roles. You will navigate high-stakes customer relationships and shape the stories that emerge from them, all without managing a direct team. Your influence will stem entirely from your exceptional judgment, the quality of your craft, and your natural ability to build deep trust with enterprise clients and senior stakeholders.
Key Responsibilities
- Own and drive high-stakes customer advocacy initiatives from conception to completion independently.
- Build lasting relationships with major enterprise clients to uncover and tell their digital transformation journeys.
- Partner closely with account teams and executive stakeholders to align marketing narratives with business goals.
- Mentor and support junior individual contributors by sharing your expertise and setting a high standard of execution.
- Translate complex technical platform achievements into compelling human stories that resonate globally.
Requirements
- Extensive background in customer marketing, corporate storytelling, or advocacy within the technology sector.
- Proven capability to operate with total autonomy, delivering exceptional results on tight deadlines without oversight.
- Exceptional interpersonal skills with a strong track record of earning trust among senior enterprise stakeholders.
- Deep understanding of enterprise software, cloud platforms, or artificial intelligence solutions.
What You'll Gain
- The freedom to work from anywhere in the world as part of a truly borderless, AI-forward culture.
- Direct visibility and impact across major global brands leveraging the ServiceNow platform.
- Autonomy to shape your workflow and lead high-profile projects on your own terms.
How to Apply
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