Senior Incident Manager, The Superintelligence Cloud

Ever dreamed of being at the absolute forefront of an AI revolution, powering the next generation of superintelligence for everyone, everywhere? Lambda is making that a reality. We're building a world where compute is as ubiquitous as electricity, where "one person, one GPU" isn't just a catchy phrase, but a guiding principle. If you're a natural leader who thrives on solving complex challenges under pressure and ensuring rock-solid reliability for critical infrastructure, then this might just be your calling. Join us to build the world's best AI cloud.

Overview

Lambda is searching for a passionate and highly skilled Senior Incident Manager to take charge of critical incident response across our expansive AI data center infrastructure. This pivotal role involves leading the entire lifecycle of operational incidents impacting our AI cloud and data center services. You'll be the central command point during major events, expertly coordinating rapid triage, facilitating seamless cross-team collaboration, ensuring crystal-clear communication, and driving structured post-incident analysis. This is a fully remote, worldwide opportunity; we're looking for the best talent wherever you are.

Key Responsibilities

Lead end-to-end incident management for major service disruptions, from detection to resolution and post-mortems.
Act as the primary incident commander, orchestrating response teams across infrastructure, networking, platform engineering, and data center operations.
Ensure timely and accurate communication to stakeholders, including executive leadership, engineering teams, and customer-facing groups.
Drive continuous improvement in incident management processes, tools, and playbooks to enhance operational resilience and minimize future impact.
Conduct thorough post-incident reviews, identifying root causes, contributing factors, and actionable remediation items.
Champion a culture of learning and accountability, transforming insights from incidents into preventative measures.
Develop and maintain comprehensive documentation for incident response procedures and communication protocols.

Requirements

Extensive experience in a senior incident management or major incident lead role within a high-availability, 24/7 operational environment.
Deep technical understanding of large-scale cloud infrastructure, data centers, networking, and distributed systems.
Proven ability to lead diverse technical teams through high-pressure situations, making critical decisions swiftly and effectively.
Exceptional communication, interpersonal, and stakeholder management skills.
Strong analytical capabilities to identify trends, root causes, and drive effective problem resolution.
Demonstrated experience in developing and implementing incident management best practices and frameworks.
Familiarity with AI/ML infrastructure and GPU clusters is a significant plus.
A proactive, calm, and methodical approach to complex problems.

What You'll Gain

The chance to make a profound impact on the reliability and performance of cutting-edge AI cloud infrastructure used by thousands.
Work with an incredibly talented team at the forefront of the artificial intelligence revolution.
A fully remote, flexible work environment that values results and work-life balance.
Opportunities for professional growth and development in a rapidly expanding industry.
Be a key player in a company dedicated to pushing the boundaries of what's possible with superintelligence.