Senior DevOps Lead - Fully Remote, Worldwide

Ever dreamt of building the invisible infrastructure that keeps the world's most innovative conversations flowing? Imagine yourself at the heart of an ecosystem where every log, every metric, every trace tells a story, empowering engineers to craft flawless user experiences. We're talking about a chance to lead the charge at LivePerson, a company at the forefront of conversational AI, where your expertise will shape the very foundation of our global observability. This isn't just another role; it's an opportunity to architect the future of system visibility, working fully remotely from anywhere in the world.

Overview

LivePerson is a leader in trusted enterprise conversational AI. Our award-winning Conversational Cloud platform connects top brands with millions of consumers, powering nearly a billion interactions monthly. We provide rich data analytics and safety tools, unlocking the power of conversational AI for better business outcomes. Fast Company even recognized us as the #1 Most Innovative AI Company globally.

Our Observability Platform team is crafting a cutting-edge ecosystem for logging, monitoring, and tracing, spanning both cloud and on-premises data centers. We are searching for an experienced Senior DevOps Lead to champion our Logging and Monitoring initiatives. You will drive the development of robust, scalable observability solutions, primarily within Google Cloud Platform (GCP). In this pivotal role, you'll build systems that give software engineers unparalleled visibility into their applications' health, performance, and reliability. You'll also oversee a modern observability technology stack.

Key Responsibilities

Lead the design, development, and implementation of advanced logging and monitoring solutions across LivePerson's diverse infrastructure, focusing on GCP.
Architect and maintain scalable, reliable, and cost-effective observability systems, ensuring high availability and performance.
Collaborate closely with engineering teams to understand their unique observability needs and translate these into practical, impactful solutions.
Drive best practices for metrics collection, alerting, dashboarding, and log management, fostering a culture of proactive monitoring.
Mentor and guide junior team members, sharing your expertise and helping to cultivate a high-performing team environment.
Evaluate and integrate new observability tools and technologies, continually enhancing our platform's capabilities.
Develop and maintain comprehensive documentation for all observability systems and processes.
Ensure our observability solutions comply with security and data privacy standards.

Requirements

Extensive experience in a DevOps or SRE role, with a strong focus on logging, monitoring, and distributed tracing.
Deep expertise with Google Cloud Platform (GCP) and its observability services such as Cloud Logging, Cloud Monitoring, and Cloud Trace.
Proven track record of designing and implementing large-scale observability solutions.
Proficiency with modern observability tools and technologies. These might include Prometheus, Grafana, ELK stack (Elasticsearch, Logstash, Kibana), OpenTelemetry, and similar systems.
Strong scripting and automation skills using languages like Python, Go, or Bash.
Familiarity with containerization technologies, particularly Docker and Kubernetes.
Solid understanding of site reliability engineering principles and practices.
Excellent communication skills, both written and verbal, for collaborating across teams and presenting complex ideas.
A passion for building robust, scalable systems and empowering engineers with critical insights.

What You'll Gain

The chance to significantly impact a leading conversational AI platform, influencing how millions of conversations are supported globally.
An opportunity to work with cutting-edge cloud technologies within Google Cloud Platform.
A stimulating, collaborative, and fully remote work environment, offering flexibility and work-life balance.
Professional growth and development opportunities, with a clear path to expand your leadership and technical skills.
Exposure to a dynamic, innovative company culture where your contributions are valued and celebrated.
Be part of a team building state-of-the-art observability, giving you a strong voice in architectural decisions.