Imagine being at the forefront of a global movement, empowering people everywhere to live their healthiest lives. At TELUS Health, we're not just building technology; we're crafting the future of well-being, focusing on the unique needs of every individual. If you're a seasoned customer success leader with a passion for forging deep, impactful partnerships and driving real change in the world, then this incredible opportunity might be exactly what you've been searching for. Join our vibrant team, make a significant difference, and help us revolutionize health on a global scale, all from a fully remote setting.

Overview: Your Impact at TELUS Health

TELUS Health stands as a global leader in health and well-being, dedicated to improving health outcomes across physical, mental, and financial dimensions for consumers, patients, healthcare professionals, employers, and employees alike. We are on a clear mission to become the world's most trusted well-being company. Our EMEA Customer Success Team, a dynamic group of over 30 dedicated professionals spanning the UK, Netherlands, France, and Germany, is committed to enhancing employee well-being around the globe. This Senior Customer Success Manager role is a fully remote, worldwide opportunity where you will play a pivotal part in realizing our vision, connecting with some of our largest enterprise clients and guiding them towards unparalleled success in employee engagement and overall health. Your contributions will directly shape the future of health for countless individuals.

Key Responsibilities: What You'll Be Doing

Strategic Account Management: Take ownership of a select portfolio, typically 8 to 12 large enterprise accounts, serving as their primary strategic partner and trusted advisor.
Cultivate C-Level Relationships: Develop and nurture strong, enduring relationships with C-level executives and key stakeholders across various client functions, understanding their strategic objectives and aligning our solutions accordingly.
Drive Client Empowerment: Actively engage and empower our clients to maximize the value from TELUS Health offerings, ensuring they elevate employee engagement and foster a culture of enhanced well-being within their organizations.
Proactive Partnership: Anticipate client needs, identify growth opportunities, and proactively provide strategic guidance, demonstrating the tangible ROI and impact of our well-being solutions.
Cross-functional Collaboration: Work seamlessly with internal teams, including sales, product, and delivery, to ensure a cohesive and exceptional client experience from onboarding through ongoing success.
Advocate for Client Success: Be the voice of your clients internally, advocating for their needs and contributing to the continuous improvement of our products and services.

Requirements: Who You Are

Proven Senior Experience: You bring significant experience in a Senior Customer Success or Account Management role, specifically managing large, complex enterprise accounts.
Strategic Relationship Builder: Demonstrated ability to build and maintain strong, credible relationships at all levels, including with senior executives, acting as a true strategic advisor.
Deep Industry Understanding: A strong grasp of the health and well-being landscape, employee benefits, or a related HR technology space is highly advantageous.
Exceptional Communication Skills: Your ability to communicate complex ideas clearly, persuasively, and empathetically, both verbally and in writing, sets you apart.
Problem-Solver & Proactive Thinker: You possess a natural inclination to identify challenges, propose innovative solutions, and drive positive outcomes for your clients.
Independent & Collaborative: Capable of thriving autonomously in a remote environment while also being a strong team player, contributing to a vibrant global team culture.
Passion for Health: A genuine interest in improving health outcomes and a belief in the power of technology to achieve this.

What You'll Gain: Why Join TELUS Health

Global Impact: Play a direct role in shaping the future of health and well-being for millions worldwide, contributing to a mission-driven organization.
Career Growth: Unlock unparalleled opportunities for professional development and advancement within a rapidly expanding global company.
Collaborative Culture: Become part of a supportive, diverse, and dynamic EMEA team that values innovation, collaboration, and individual contributions.
Remote Flexibility: Enjoy the freedom and work-life balance that comes with a fully remote position, allowing you to contribute from anywhere in the world.
Competitive Compensation: Receive a comprehensive compensation package that recognizes your expertise and commitment.
Cutting-Edge Technology: Work with leading-edge technology and innovative solutions designed to make a real difference in people's lives.