Overview

Ecommerce brands spend enormous sums driving shoppers to their stores, only to watch most visitors bounce anonymously while revenue slips through the cracks. Mate changes that dynamic entirely. Sitting on top of Checkmate and its massive network of over 100 million shoppers, Mate deploys autonomous AI agents that identify intent, surface hidden revenue, plug discount code leaks, and orchestrate high-converting campaigns. We are looking for an experienced Senior Customer Success Manager to partner with top ecommerce brands and ensure they unlock the full power of our agentic platform. This is a fully remote, worldwide opportunity where you can make an immediate, tangible impact on the future of AI-driven retail.

The Role

As a Senior Customer Success Manager, you will serve as the trusted advisor for high-growth merchants and household brand names. You will help them understand their data, guide their adoption of our six autonomous agents, and demonstrate clear return on investment. If you love digging into ecommerce analytics, translating complex AI systems into simple business value, and building long-lasting client partnerships, you will thrive here.

Key Responsibilities

Every day brings something new, but you will focus primarily on the following priorities.

Own the end-to-end post-sale relationship with enterprise ecommerce brands, driving adoption, retention, and long-term expansion.
Guide clients through onboarding, technical integrations, and strategic launch phases with absolute confidence.
Analyze merchant performance data to reveal missed revenue opportunities and demonstrate how our AI agents solve them.
Conduct regular business reviews with VP and C-level retail executives, showcasing measurable business outcomes rather than vanity metrics.
Work closely with our product and engineering teams to relay merchant feedback, helping shape the roadmap for our AI platform.
Proactively detect account risks early and create targeted action plans to keep customers engaged and delighted.

Requirements

We are searching for someone who brings a balance of strategic vision, commercial grit, and deep empathy for merchants.

Extensive background managing enterprise client relationships in B2B SaaS, martech, or ecommerce tech environments.
Strong grasp of digital retail fundamentals, including identity resolution, conversion rate optimization, and promotional strategy.
Proven ability to navigate complex stakeholder landscapes and earn the trust of executive decision-makers.
Analytical mindset with comfort interpreting performance dashboards, attribution models, and conversion metrics.
Independent work ethic tailored for a fast-moving, asynchronous remote environment.
Exceptional verbal and written communication skills across international teams and time zones.

What You'll Gain

Joining Mate means stepping into the center of the AI revolution in ecommerce. You will enjoy total location flexibility through our worldwide remote model, an autonomy-first culture, and direct exposure to cutting-edge retail technology. More than that, you will work alongside a creative, ambitious team that genuinely values your ideas and supports your career trajectory.