Do you love helping people unlock the true potential of cutting edge technology while building lasting partnerships? If you have been looking for a place where your relationship building skills can directly shape the future of artificial intelligence and global knowledge sharing, you just found it. At Quora, we are scaling rapidly across both our flagship knowledge platform and Poe, our revolutionary AI ecosystem, and we need a talented Senior Customer Success Manager to join our fully remote team. This is your chance to make a massive impact from anywhere in the United States, collaborating with brilliant minds who genuinely care about growing the world collective intelligence.
Overview
As our Senior Customer Success Manager, you will act as the trusted advisor for our most important users and partners. You will guide them through onboarding, drive adoption, and ensure they achieve incredible value from our platforms. Because we operate as a remote first company, you will enjoy the freedom of working from your home office while collaborating daily with a passionate, transparent, and high performing global team.
Key Responsibilities
- Partner closely with key clients and creators to drive long term engagement, retention, and satisfaction across Quora and Poe.
- Develop deep expertise in our product offerings, helping users leverage advanced AI models and knowledge sharing tools effectively.
- Identify growth opportunities within existing accounts and advocate for user needs internally with our product and engineering teams.
- Design and execute scalable success strategies that improve overall user onboarding and time to value.
Requirements
- Proven experience managing high value client relationships in a customer success or account management capacity.
- Exceptional communication skills with a strong ability to translate complex technical concepts into clear, actionable advice.
- Deep curiosity about artificial intelligence, large language models, and digital communities.
- A self starter mentality with the ability to thrive in a fast paced, remote first work environment.
What You'll Gain
- The opportunity to work on bleeding edge AI technology that impacts millions of users globally.
- A truly flexible remote work culture that values transparency, idea sharing, and experimentation.
- Competitive compensation and comprehensive benefits designed to support your health and well being.
- Meaningful career growth alongside a collaborative team of high performers.
How to Apply
Click the apply button below to view the full job details and submit your application directly through the employer's official page.
