Senior Customer Success Manager - Quora

Are you an experienced Customer Success Manager passionate about fostering strong client relationships and driving genuine value? Imagine empowering businesses leveraging platforms that shape the world's collective intelligence, from vast knowledge sharing to groundbreaking AI interactions. Quora, a company at the forefront of digital innovation, invites you to join our dynamic team as a Senior Customer Success Manager. This is a chance to make a significant impact, ensuring our partners thrive on Quora and Poe, our revolutionary AI platform, while enjoying the flexibility of a fully remote role within a truly global and collaborative environment.

Overview

Quora is dedicated to growing the world's collective intelligence, a mission we pursue across two powerful platforms. Our namesake platform, Quora, serves over 300 million unique monthly visitors, connecting people to share insights and learn from diverse topics. Then there's Poe, our cutting-edge AI platform, where millions worldwide chat with, explore, and build upon a wide array of advanced AI models like Claude-Opus-4.7, GPT-Image-2, and GPT-5.5. As AI continually evolves, Poe provides a unified place to instantly integrate and use these new capabilities. We are a remote-first company, offering this position to eligible candidates across the United States and globally. Our culture values transparency, idea sharing, and experimentation, creating a supportive space for meaningful work and mutual growth.

Key Responsibilities

As a Senior Customer Success Manager, your daily impact will involve:

Proactively managing a portfolio of key enterprise clients.
Developing deep relationships, becoming a trusted advisor and product expert.
Driving product adoption and ensuring clients achieve their desired outcomes and maximum value from Quora and Poe.
Identifying opportunities for account growth, renewals, and expansion by understanding client needs.
Collaborating closely with Sales, Product, and Engineering teams to advocate for client needs and influence product roadmap decisions.
Monitoring client health, anticipating risks, and developing mitigation strategies.
Conducting regular business reviews, showcasing value and strategic alignment.
Gathering client feedback to improve our products and services.

Requirements

To excel in this role, you should demonstrate a proven track record and possess these essential qualifications:

5+ years of proven experience in a Senior Customer Success Manager role, preferably within a SaaS or AdTech environment.
Demonstrated ability to manage complex client relationships and drive success for large accounts.
Exceptional communication, presentation, and interpersonal skills.
A strategic mindset with a strong ability to understand business objectives and translate them into actionable plans.
Proficiency in understanding technical concepts related to AI, content platforms, or advertising solutions.
Strong problem-solving abilities and a proactive approach to client challenges.
Ability to work independently and as part of a global, distributed team.
Passion for technology, AI, and knowledge sharing.

What You'll Gain

Working at Quora offers unique advantages. You will experience:

The opportunity to work with innovative products at the forefront of AI and knowledge sharing.
Significant impact on the success of global clients and the growth of Quora and Poe.
A collaborative, transparent, and experimentation-driven remote-first work environment.
Professional growth and development within a high-performing global team.
Direct involvement in shaping the future of AI interaction and information exchange.