Senior Customer Success Manager, APJ

Ever wondered what it's like to be the linchpin for global enterprises adopting cutting-edge security solutions? Imagine empowering some of the world's biggest brands, from tech giants to innovative AI leaders, to build faster, stay compliant, and eliminate critical software supply chain risks. That's exactly the impact you'll have as our next Senior Customer Success Manager for the APJ region. We're looking for a seasoned professional, someone who thrives on building deep relationships and ensuring our customers not only succeed but absolutely excel with Chainguard's trusted open source solutions.

Overview

Chainguard is at the forefront of securing the open source software that powers modern innovation. We deliver hardened, secure, and production-ready builds of essential open source components, giving organizations the confidence to accelerate their development and mitigate risk. Our customer roster includes Fortune 500 enterprises and global industry leaders such as OpenAI, Snowflake, and Snap Inc. They trust us because we help them navigate the complexities of software supply chain security with unparalleled expertise and solutions. This is a rare opportunity to join a venture-backed company that's truly making a difference. As a fully remote, worldwide organization, we embrace talent from across the globe, and this role specifically focuses on supporting our valued customers throughout the Asia Pacific and Japan region. You will be their primary post-sales champion, guiding them every step of the way.

Key Responsibilities

Be the dedicated post-sales point of contact for a portfolio of enterprise customers within the APJ region.
Lead comprehensive customer engagements, from initial onboarding and technical implementation to driving product adoption and expansion.
Develop and nurture strong, long-lasting relationships with key stakeholders at all levels, including executive sponsors and technical teams.
Collaborate seamlessly with Solutions Architects to ensure smooth technical deployment and value realization.
Partner closely with Technical Support to swiftly address and resolve any customer issues, ensuring high satisfaction.
Provide crucial customer feedback to Product Management and Engineering, influencing our product roadmap and continuous improvement.
Work strategically with the Sales team to identify growth opportunities and ensure customer retention and renewal.
Proactively monitor customer health, anticipate potential challenges, and develop strategies to ensure sustained success.
Act as a trusted advisor, helping customers leverage Chainguard's solutions to achieve their strategic business outcomes.

Requirements

Proven experience as a Senior Customer Success Manager, ideally within a B2B SaaS or enterprise software environment.
Demonstrable success in managing and growing relationships with large, complex enterprise accounts.
Strong technical aptitude; you don't need to code, but you should confidently understand complex technical concepts and communicate them clearly.
Exceptional communication and presentation skills, capable of engaging audiences from technical engineers to C-level executives.
A proactive, results-oriented mindset with a track record of driving customer adoption and achieving positive outcomes.
Ability to work autonomously in a remote environment, managing multiple priorities and projects effectively.
Experience working with customers in the Asia Pacific and Japan (APJ) region is highly preferred.
Bachelor's degree in a relevant field or equivalent practical experience.
Fluency in English is essential; additional language skills relevant to the APJ market are a plus.

What You'll Gain

The opportunity to make a significant impact at a fast-growing, venture-backed company that's redefining software supply chain security.
Work with a world-class team of experts who are passionate about open source security.
A fully remote work environment that offers flexibility and autonomy.
Direct influence on our product and customer experience through your invaluable insights.
Professional growth and development opportunities as you expand your skills and career within Chainguard.
The chance to work with some of the most innovative and leading companies globally.
A collaborative and supportive culture where your contributions are valued and celebrated.