Have you ever wanted to shape how the world gets designed and built? At Autodesk, we are looking for a Senior Customer Success Manager who loves partnering with enterprise clients to help them unlock their full potential. This is a fully remote role open to candidates worldwide, giving you the flexibility to do your best work from wherever you feel most inspired. You will step in as the main bridge between our internal teams and major industry leaders, guiding them through transformative journeys with our software solutions. If you enjoy building lasting relationships, solving complex business challenges, and driving real growth, this opportunity was built for you.

Overview

As a Senior Customer Success Manager at Autodesk, your primary mission is helping customers with Enterprise Business Agreements achieve their long term goals. You will act as the single point of contact for key stakeholders, using your deep industry knowledge in areas like architecture, engineering, construction, and operations to deliver strategic guidance. By maximizing their return on investment, you help these companies innovate faster and maintain a true competitive edge in the marketplace.

Key Responsibilities

Conduct collaborative success planning sessions to uncover strategic business initiatives and build tailored customer success plans.
Mobilize cross-functional teams to execute those success plans, track progress, and accelerate product adoption.
Serve as the primary escalation point and trusted advisor for key customer sponsors within enterprise accounts.
Coordinate technical support and professional services to ensure seamless account management and long term retention.

Requirements

Extensive background in customer success, account management, or strategic advisory roles within the enterprise software or AECO space.
Demonstrated ability to lead cross-functional teams and manage complex stakeholder relationships at the executive level.
Strong understanding of business strategy, value realization methodologies, and SaaS adoption metrics.
Excellent communication, problem-solving, and interpersonal skills with a passion for helping clients succeed.

What You'll Gain

The chance to work with globally recognized brands and shape the future of design and engineering technology.
Complete location independence with a fully remote work model that supports your lifestyle.
A collaborative and inclusive global culture that values continuous learning and professional growth.
Competitive compensation and robust benefits designed to support your well-being.