Senior Customer Success Engineer, Japan

Imagine being at the forefront of DevSecOps transformation, guiding enterprise clients in Japan to unlock their full potential with a platform that's changing how the world develops software. If you're a seasoned technical expert who thrives on solving complex challenges, building strong relationships, and empowering customers to succeed, then this unique opportunity at GitLab could be your next big career move. We're looking for a Senior Customer Success Engineer to join our fully remote team, where your expertise will directly contribute to the success of our key customers across Japan, all while working asynchronously and globally.

Overview

GitLab is the intelligent orchestration platform that powers DevSecOps. We help organizations significantly boost developer productivity, enhance operational efficiency, reduce security and compliance risks, and accelerate their digital transformations. Over 50 million registered users, including more than half of the Fortune 100, trust GitLab to ship better, more secure software faster. Our product principles mirror our team's approach: we embrace AI as a fundamental productivity multiplier, expecting all team members to integrate AI into their daily work for greater efficiency, innovation, and impact. At GitLab, careers accelerate, innovation flourishes, and every voice truly matters. Our high-performance culture is fueled by our values and continuous knowledge exchange, empowering team members to reach their full potential while collaborating with industry leaders to solve complex problems. Join us in co-creating the future as we build technology that transforms software development worldwide. This is a fully remote, global opportunity.

Key Responsibilities

Act as a trusted technical advisor to GitLab's enterprise customers in Japan, ensuring their successful adoption, expansion, and realization of value from the GitLab platform.
Guide customers through their DevSecOps journey, providing expert advice on best practices for Source Code Management, CI/CD, security, and operations.
Proactively identify and address potential technical roadblocks or challenges, collaborating with support, engineering, and product teams to find effective solutions.
Conduct technical workshops, product demonstrations, and training sessions tailored to customer needs and use cases.
Develop and maintain strong, long-term relationships with key technical stakeholders and decision makers within customer organizations.
Advocate for customer needs and feedback internally, helping to shape product development and improvements.
Contribute to the creation of technical content, including documentation, best practice guides, and reference architectures.
Monitor customer health and usage patterns, providing insights and recommendations to drive increased adoption and satisfaction.
Fluent in both Japanese and English, you will bridge communication and understanding between our global team and Japanese clients.

Requirements

Extensive professional experience in a customer facing technical role, such as a Solutions Architect, Technical Account Manager, or Senior Customer Success Engineer, preferably within the software industry.
Demonstrable expertise in DevOps, DevSecOps, or related software development lifecycle practices.
Deep understanding and hands-on experience with version control systems (e.g., Git), CI/CD pipelines, and cloud platforms (AWS, Azure, GCP).
Strong analytical and problem-solving skills, with the ability to diagnose complex technical issues and provide practical solutions.
Exceptional communication and presentation skills in both Japanese (native or business fluent) and English (business fluent), capable of explaining technical concepts clearly to diverse audiences.
A proven track record of building and maintaining strong customer relationships and driving customer success.
Experience with scripting languages (e.g., Python, Bash) and familiarity with containerization technologies (Docker, Kubernetes) is highly desirable.
Ability to work independently, prioritize effectively, and thrive in a fast-paced, fully remote, and distributed team environment.
A passion for technology, continuous learning, and helping others succeed.

What You'll Gain

The chance to significantly impact the DevSecOps transformation of leading organizations across Japan.
An accelerated career path within a rapidly growing, innovative, and publicly traded company.
The flexibility and autonomy of a fully remote work environment, allowing you to achieve a healthy work-life balance from anywhere in the world.
Exposure to cutting-edge technologies, including AI integration into daily workflows, and the opportunity to continuously expand your technical expertise.
A collaborative and supportive global team culture that values continuous learning, open communication, and your unique contributions.
Opportunities for professional development, training, and mentorship to help you reach your full potential.
A comprehensive benefits package designed to support your well-being and growth.