Do you love sitting at the intersection of enterprise tech and strategic marketing? GrowthLoop is shaking up how massive brands run their marketing operations, and we need a Senior Customer Architect to jump in and steer the ship for our biggest accounts. If you enjoy solving gnarly technical puzzles, guiding industry giants like Google and Costco, and leveraging cutting-edge agentic AI to speed up your own daily workflows, this fully remote position might just be your dream job. You can work from anywhere in the world while collaborating with a team that truly lives by values like putting the customer first and striving for excellence together.

Overview

As a Senior Customer Architect at GrowthLoop, you will own a portfolio of strategic enterprise accounts from day one. Your core mission is leading complex technical implementations while utilizing our composable Customer Data Platform and AI tools to help brands drive value faster. Hundreds of top-tier marketers rely on our platform to activate audiences, run campaigns, and analyze performance data. You will be the trusted technical advisor making sure they succeed every step of the way.

Key Responsibilities

Lead end-to-end technical implementations for enterprise accounts, connecting cloud data warehouses to the GrowthLoop platform.
Partner closely with strategic customers to understand their marketing goals and translate them into automated, AI-driven campaigns and journeys.
Leverage advanced agentic AI tools to streamline your own workflows and accelerate time-to-value for your portfolio.
Analyze campaign performance data alongside clients to offer actionable optimization strategies that compound their marketing ROI.
Serve as the primary technical voice bridging the gap between customer marketing teams and our internal product development squads.

Requirements

Deep experience leading technical implementations or client-facing architecture within enterprise software or SaaS environments.
Strong familiarity with cloud data infrastructure, data warehousing concepts, and modern marketing technology stacks.
Exceptional communication skills with the ability to explain complex technical ideas clearly to non-technical marketing leaders.
A proactive mindset and genuine excitement for working with emerging agentic AI technologies.
Comfort working autonomously in a fully remote and globally distributed team environment.

What You'll Gain

The chance to shape the future of enterprise marketing operations at a high-growth company backed by massive industry adoption.
Complete location independence with a fully remote, worldwide work model that lets you design your ideal lifestyle.
Direct exposure to cutting-edge artificial intelligence applications that will continually sharpen your technical edge.
Collaboration with a kind, mission-driven team where mutual support and high ambitions go hand in hand.