Senior Clinical Applications Associate - Cadence/Hello World/MyChart

Are you passionate about leveraging technology to transform patient experiences and access to care? Imagine a role where your expertise directly shapes how patients connect with one of the nation's leading medical institutions. Baylor College of Medicine is looking for a talented and driven individual to join our innovative team, focusing on optimizing our digital front door and enhancing patient engagement through Epic applications. This is your chance to make a tangible difference in healthcare delivery, all from the comfort of a remote setting, collaborating with a world-class team.

Overview

As a Senior Clinical Applications Associate, you will play a pivotal role in designing, implementing, and continually optimizing Epic applications that support patient engagement, access, and our digital front door capabilities across Baylor College of Medicine. This position is central to improving patient communication, streamlining scheduling, and ultimately enhancing engagement outcomes. Your primary focus will involve developing and supporting patient engagement platforms, including Hello World and Campaigns, driving patient acquisition, retention, and broader digital adoption across various clinical, access, and revenue cycle workflows. You will work extensively with Epic Cadence, MyChart, and Ambulatory applications, ensuring a seamless and effective patient journey.

The Department of Information Technology at Baylor College of Medicine provides essential technology services, steadfast support, and strategic partnerships, all contributing to the core mission of our institution. This is a fully remote, worldwide opportunity, inviting top talent from anywhere to contribute to our impactful work.

Key Responsibilities

Provide expert technical and operational support for Epic applications centered around patient engagement, access, and digital front door initiatives.
Collaborate closely with Access leadership and operational stakeholders to identify needs and craft effective Epic solutions.
Design, implement, and continuously optimize Epic functionality to enhance patient communication, improve scheduling accessibility, and boost overall engagement.
Lead the development and ongoing support of critical patient engagement platforms, such as Hello World and Campaigns.
Strategically enhance patient acquisition, retention, and digital adoption across clinical, access, and revenue cycle workflows.
Offer cross-functional support for diverse patient engagement initiatives, ensuring cohesive and integrated solutions.
Analyze system performance and user feedback to identify areas for improvement and implement data-driven optimizations.
Stay current with Epic updates and industry best practices in patient engagement technology.

Requirements

Demonstrable experience providing technical and operational support for Epic applications.
In-depth expertise with Epic Cadence, MyChart, and Ambulatory modules is essential.
Proven experience with patient engagement platforms, including a strong understanding of Hello World and Campaigns.
Solid grasp of patient access workflows, digital front door strategies, and patient communication best practices.
Excellent analytical skills and a proactive approach to problem-solving.
Strong communication and interpersonal skills, capable of effectively collaborating with technical and non-technical stakeholders.
Ability to work independently and manage multiple priorities in a dynamic, remote work environment.
A commitment to improving patient outcomes through innovative technology solutions.

What You'll Gain

An unparalleled opportunity to significantly impact patient care and access at Baylor College of Medicine, a world-renowned academic medical center.
The chance to work with cutting-edge Epic technologies and contribute to groundbreaking patient engagement strategies.
A fully remote work experience, offering flexibility and work-life balance from anywhere in the world.
Membership in a collaborative and supportive Information Technology department dedicated to innovation.
Continuous professional growth and development opportunities in a rapidly evolving healthcare technology landscape.
A role where your contributions directly enhance patient acquisition, retention, and overall satisfaction.