Imagine playing a pivotal role at a company that’s redefining how the world’s leading businesses make critical decisions. AlphaSense, a powerhouse in AI-driven market intelligence, is on an exciting growth trajectory, especially with our recent acquisition of Tegus. We are searching for a sharp, proactive individual to join our Revenue Technology team as a Senior Associate, focusing on Customer and Product Support for our essential revenue tools. If you thrive on optimizing processes, empowering users, and ensuring smooth operations for a global sales and customer success organization, this fully remote, worldwide opportunity might just be your next great move.

Overview

AlphaSense stands at the forefront of AI-powered market intelligence, providing insights from a vast universe of public and private content to over 6,000 enterprise customers, including a majority of the S&P 500. Our recent acquisition of Tegus amplifies our mission, integrating complementary product and content capabilities to deliver even more comprehensive insights. Headquartered in New York City with a significant global footprint and over 2,000 employees worldwide, we are a dynamic and innovative organization. The Revenue Technology team builds and optimizes the critical systems that power our global sales, marketing, and customer success operations. This Senior Associate role is crucial in ensuring these tools function flawlessly, providing direct support to internal users across customer and product teams. This is a fully remote position open to candidates worldwide, offering flexibility and the opportunity to contribute from anywhere.

Key Responsibilities

Provide expert first-line and second-line support for AlphaSense's suite of revenue-generating tools, primarily focusing on CRM systems like Salesforce and related sales/marketing platforms.
Troubleshoot and resolve technical issues, system errors, and user queries related to our customer and product support workflows.
Act as a primary point of contact for internal stakeholders, guiding them through tool functionalities and best practices.
Configure and maintain various revenue tools, ensuring data integrity and optimal system performance.
Develop and update comprehensive documentation, training materials, and FAQs to empower self-service for internal users.
Identify opportunities for process improvements and automation within revenue operations, collaborating with engineering and product teams to implement solutions.
Participate in user acceptance testing (UAT) for new features and system enhancements.
Manage user access, permissions, and security settings across supported platforms.

Requirements

A minimum of 3 years of experience in a support, operations, or administrative role focused on revenue technology tools, specifically CRM platforms (Salesforce highly preferred).
Proven ability to troubleshoot complex technical issues and provide clear, concise solutions to non-technical users.
Strong understanding of sales, marketing, and customer success processes and their underlying technological requirements.
Excellent verbal and written communication skills, with a knack for translating technical information into easily understandable instructions.
Demonstrated ability to work independently, manage multiple priorities, and thrive in a fast-paced, remote work environment.
Experience with data management, reporting, and dashboard creation within CRM systems.
A proactive approach to problem-solving and a continuous improvement mindset.
Bachelor's degree in a relevant field or equivalent practical experience.

What You'll Gain

The chance to make a significant impact within a rapidly scaling, AI-driven technology company that is transforming market intelligence.
Exposure to cutting-edge revenue technology stacks and the opportunity to drive their efficiency and user adoption.
A collaborative and supportive remote work culture that values innovation and personal growth.
Opportunities for professional development and continuous learning in a dynamic global environment.
Work alongside a talented and passionate team dedicated to operational excellence.