Senior Account Manager

Imagine playing a pivotal role in revolutionizing an entire industry, making essential products more accessible to everyone. That's precisely the opportunity waiting for you at Audien Hearing. We are on a mission to shatter the barriers of cost and stigma around hearing aids, bringing truly life-changing technology to countless individuals. As we push beyond direct-to-consumer into the vibrant world of retail, forming powerful partnerships is absolutely crucial for our next big leap. We're searching for an exceptional Senior Account Manager ready to dive in, own these critical relationships, and drive our expansion with passion and strategic insight.

Overview

This Senior Account Manager position is a full-time, remote role for someone based in the U.S., with occasional travel expected to meet business needs. You will take complete ownership of key retail accounts across food, drug, mass, and club channels. Your primary focus will involve significantly increasing revenue, broadening our product distribution, and strengthening Audien Hearing's in-store presence. This role demands a highly collaborative and practical individual, someone comfortable navigating both strategic long-term planning and daily tactical execution within a dynamic, lean operational environment. You will manage all aspects of account relationships, from direct communication with buyers and precise sales forecasting to thorough performance analysis and ensuring seamless internal team alignment. It is a high-ownership position ideal for a proactive, self-motivated professional eager to make a tangible difference.

Key Responsibilities

Develop and nurture strong, lasting relationships with key retail buyers and decision-makers across food, drug, mass, and club channels.
Formulate and execute comprehensive account strategies to achieve ambitious revenue targets and expand product distribution effectively.
Conduct regular, in-depth performance analysis to identify growth opportunities, troubleshoot challenges, and optimize sales strategies.
Prepare and manage accurate sales forecasts, ensuring inventory alignment and operational efficiency.
Lead contract negotiations and secure favorable terms that benefit both Audien Hearing and our retail partners.
Collaborate closely with internal teams, including marketing, supply chain, and product development, to ensure seamless execution of retail initiatives.
Monitor market trends, competitive landscapes, and consumer insights to inform strategy and maintain our market leadership.
Act as the primary point of contact for all account-related inquiries and problem-solving, ensuring exceptional partner satisfaction.

Requirements

A minimum of 5 years of progressive experience in account management, specifically within the retail sector (food, drug, mass, club channels is a significant advantage).
Demonstrated history of driving significant revenue growth and expanding market share with major retail partners.
Exceptional communication, presentation, and negotiation skills, capable of influencing at all levels.
Strong analytical abilities, proficient in sales forecasting, performance reporting, and data-driven decision-making.
Proven capacity to thrive in a fast-paced, lean, and highly autonomous work environment.
A self-starter mentality, proactive in identifying opportunities and solving complex problems creatively.
Ability to travel as required to foster robust client relationships and attend industry events.
Must be based in the U.S. for this remote position.

What You'll Gain

The chance to significantly impact a rapidly growing company at the forefront of healthcare innovation.
A direct hand in shaping our retail expansion strategy and seeing your efforts translate into widespread product accessibility.
High levels of autonomy and ownership over critical business relationships, fostering substantial professional growth.
The satisfaction of contributing to a mission-driven organization that genuinely improves lives by making hearing affordable.
Collaborate with a passionate, dedicated team committed to disrupting the status quo.