Reservations Administration Associate (UK)

Dreaming of a role that lets you bring your organizational prowess and keen eye for detail to a vibrant team, all from the comfort of your home office? MicroSourcing is on the lookout for a talented Reservations Administration Associate to join our dynamic team. This is a fantastic fully remote opportunity, open to candidates worldwide, with a specific focus on supporting our operations in the UK. If you thrive on providing exceptional administrative support, managing communications, and ensuring seamless travel arrangements, you might just be the perfect fit for this exciting position.

Overview

As a Reservations Administration Associate for MicroSourcing, you will play a crucial role in managing the smooth flow of travel reservations and administrative tasks for our UK operations. This fully remote position offers the flexibility to work from anywhere globally, contributing directly to client satisfaction through meticulous attention to detail and efficient handling of booking processes. You'll be part of a supportive team, utilizing both email and occasional voice communications to keep everything running perfectly.

Key Responsibilities

Respond to inbound emails and web messages promptly and professionally.
Craft and send new outbound emails, ensuring clear and concise communication.
Manage processing of transactions across various proprietary and third party systems.
Actively participate in virtual team huddles and other online meetings.
Handle internal and external voice calls, maintaining a professional demeanor (while recognizing the role is primarily non voice).
Maintain and update data, compile reports, and collate other essential information.
Offer constructive feedback to identify and implement process improvement opportunities.
Calculate various costs associated with travel bookings, including flights, upgrades, and add-ons.
Provide specialized advice and support to other internal teams.
Effectively prioritize workload across multiple queues and systems to meet deadlines.
Perform quality checks on your own work or that of team members before finalization.
Demonstrate rapid task switching capability based on evolving priorities and urgencies.

Requirements

Possess excellent communication skills in English, both written and spoken.
Exhibit the ability to adapt communication style to suit different countries and cultures.
Be numerate with experience in spreadsheets, capable of completing calculations and translating time across various time zones.
Have experience utilizing different proprietary web applications and the MS Office Suite.
Demonstrate a strong customer focus in all interactions.
Successfully completed at least two years of college education.
Be amicable and contribute positively to a collaborative team environment.

What You'll Gain

Experience the flexibility and autonomy of a fully remote work environment.
Develop specialized skills in reservations administration and travel booking systems.
Enhance your communication and problem-solving abilities within an international context.
Opportunity to contribute to process improvements and make a tangible impact.
Join a collaborative and supportive team at MicroSourcing, a company committed to growth.
Work on diverse tasks, ensuring no two days are exactly alike.