Renewals Specialist

Ever thought about making a real difference in how legal professionals around the world manage their most critical information? At NetDocuments, we are building the future of legal work, and right now, we are searching for a dedicated Renewals Specialist to join our global team. This isn't just about processing paperwork. It is about building lasting relationships, ensuring our clients continue to thrive with our innovative platform, and playing a key role in our continued growth. If you are passionate about customer success and enjoy a fast-paced, remote work environment, this worldwide opportunity might be your next big career step.

Overview

NetDocuments is transforming the legal industry with our intelligent document management platform. We believe in helping legal professionals dedicate more time to complex problem-solving and client service, less to document management. Our innovative legal context graph is redefining what is possible in legal technology. As a Renewals Specialist, you will be a crucial part of our mission, responsible for ensuring the ongoing success and retention of our valuable client base. This is a fully remote position, open to talented individuals no matter where you call home, allowing you to contribute to a global leader from anywhere in the world.

Key Responsibilities

Proactively manage and execute the renewal cycle for a designated portfolio of NetDocuments clients, ensuring high retention rates.
Cultivate strong, positive relationships with clients, understanding their needs and demonstrating the continued value of our solutions.
Prepare and deliver renewal quotes, managing contract negotiations and ensuring timely execution of agreements.
Identify potential upsell and cross-sell opportunities within existing accounts, collaborating with sales teams to expand client engagement.
Maintain accurate and up-to-date client and renewal data within CRM systems.
Forecast renewal outcomes regularly and report on key metrics and performance indicators.
Collaborate closely with Customer Success, Sales, and Support teams to address client concerns and ensure a seamless experience.

Requirements

Proven experience in a renewals, account management, or customer success role, preferably within a SaaS or technology company.
Demonstrated ability to negotiate contracts and manage complex client relationships effectively.
Exceptional communication and interpersonal skills, capable of building rapport and trust with diverse client stakeholders.
Strong organizational skills with a keen attention to detail and ability to manage multiple priorities.
Proficiency with CRM software, such as Salesforce, and experience with renewal forecasting.
Self-motivated and able to work independently in a fully remote, fast-paced environment.
A passion for customer advocacy and ensuring client satisfaction.

What You'll Gain

The chance to work with a pioneering company at the forefront of legal technology.
A competitive salary and benefits package.
Significant opportunities for professional growth and career advancement within a rapidly expanding global organization.
The flexibility and autonomy of a fully remote work environment, collaborating with a diverse international team.
A supportive and inclusive culture that values innovation, collaboration, and individual contributions.
Direct impact on the success of our clients and the strategic growth of NetDocuments.