Renewals Specialist

Imagine being a crucial part of the team that ensures the world's leading organizations stay protected against the most sophisticated cyber threats. At CrowdStrike, we're not just selling software; we're providing essential security, powered by groundbreaking AI. As a Renewals Specialist, you will play a vital role in maintaining those critical partnerships, ensuring our customers continue to benefit from our cutting edge protection, no matter where you are in the world. This is a chance to make a tangible impact from anywhere on the globe, working remotely with a truly global leader.

Overview

CrowdStrike stands as a global leader in the cybersecurity industry, dedicated to safeguarding the people, processes, and technologies that drive modern organizations. Since our inception in 2011, our mission has remained steadfast: to stop breaches. We have revolutionized modern security with the world's most advanced, AI native platform, processing nearly 3 trillion events daily with traffic continuously expanding. Our diverse customer base relies on CrowdStrike to keep their businesses operational, their communities secure, and their lives moving forward. We are proud to be a mission driven company, leveraging AI to transform how we work. CrowdStrikers are empowered to shape their careers through flexibility and autonomy, while also contributing to a culture of responsible AI adoption, experimentation, and innovation. We embrace an AI first mindset, using it as a force multiplier to proactively accelerate execution, build expertise, uncover insights, and solve complex problems. We are always seeking talented individuals who possess boundless passion, an unwavering commitment to innovation, and a fanatical dedication to our customers, our community, and each other. This specific opportunity is for a fully remote position, open to candidates worldwide.

Key Responsibilities

Proactively manage a portfolio of customer renewals, ensuring high retention rates and identifying opportunities for growth within existing accounts.
Develop and maintain strong relationships with customers, understanding their evolving security needs and demonstrating the continued value of CrowdStrike's platform.
Negotiate renewal contracts, pricing, and terms with customers, striving for mutually beneficial agreements.
Collaborate closely with sales, customer success, and legal teams to address customer concerns and facilitate smooth renewal processes.
Accurately forecast renewal probabilities and revenue, contributing to reliable business planning.
Identify and mitigate renewal risks, developing strategies to ensure customer satisfaction and loyalty.
Educate customers on new product features and services that enhance their security posture.

Requirements

Proven experience in a renewals, account management, or sales role, preferably within the SaaS or cybersecurity industry.
Exceptional negotiation and objection handling skills.
Strong communication and interpersonal abilities, capable of building rapport and trust with diverse clients.
Demonstrated ability to manage a pipeline and accurately forecast renewal outcomes.
Comfortable working in a fast paced, dynamic environment.
Proficiency with CRM software, ideally Salesforce, for managing customer interactions and data.
A solid understanding of the value of cybersecurity solutions.
Self motivated and able to work effectively in a remote, global team setting.

What You'll Gain

The opportunity to work with a global leader at the forefront of AI powered cybersecurity.
A flexible, fully remote work environment that supports work life balance and autonomy.
A chance to drive significant impact, protecting organizations worldwide from sophisticated cyber threats.
Access to continuous learning and development, fostering your professional growth within a rapidly expanding industry.
Collaboration with a passionate, innovative team committed to stopping breaches and fostering a supportive community.
Competitive compensation and benefits package.