Remote Fraud Call Center Representative - Puerto Rico

Are you great at solving problems and love helping people out, all from the comfort of your own home? Conduent is looking for dedicated individuals in Puerto Rico to join our team as Remote Fraud Call Center Representatives. This isn't just another call center job; it's a chance to play a crucial role in protecting customers, offering top-notch support, and being part of a dynamic, remote-first environment. If you're ready to make a real impact and thrive in a fast-paced setting, we want to hear from you!

Overview

Join Conduent as a Remote Fraud Call Center Representative, a vital role where you will provide exceptional customer service from your home in Puerto Rico. In this full-time position, you will expertly handle inbound calls, resolve diverse inquiries, and ensure every customer interaction is positive. You will contribute to a safe and secure environment for customers while meeting important performance goals. Conduent champions remote work, understanding it's a worldwide opportunity for many professionals, and we are excited to expand our dedicated team with local talent.

Key Responsibilities

Deliver professional customer service support via inbound calls.
Manage high-volume call center interactions efficiently and accurately.
Resolve customer inquiries, issues, and complaints in a timely manner.
Maintain accurate records through diligent data entry and system updates.
Adhere to company processes, compliance standards, and quality guidelines without compromise.
Achieve productivity, attendance, and performance metrics consistently.
Collaborate with team members to continuously improve customer satisfaction.

Requirements

A high school diploma or GED is absolutely required.
You need a minimum of 6 months of experience in a call center, customer service, or dispatch role.
Must reside in Puerto Rico.
Availability to work any 8-hour shift, Monday through Sunday, is essential.
A reliable high-speed internet connection and a quiet home workspace are necessary for this remote role.

What You'll Gain

The flexibility and convenience of a fully remote position, allowing you to work from your home in Puerto Rico.
A competitive hourly pay rate of $12.10, rewarding your dedication and skill.
Opportunities for professional growth and skill development within a large, supportive company.
Being part of a dedicated team that makes a real difference in protecting customers from fraud.
A full-time employment opportunity with stable hours.