Do you ever look at a complex operational puzzle and feel an itch to solve it? At Thumbtack, we help millions of people care for their homes every single day, and behind every great customer interaction is a powerhouse operations team keeping the engine running smoothly. We are searching for a Project Manager to join our Service Operations group and help us elevate how we support homeowners and local pros. This is a fully remote role open to candidates worldwide, giving you the freedom to make a massive impact from wherever you work best.

Overview

As our new Project Manager for Service Operations, you will sit right at the intersection of strategy and execution. You will work with a tight-knit crew of project management, process, and workforce management experts. Your main mission is to design and deliver complex initiatives that improve our tools, refine our daily processes, and elevate the overall service experience. If you love collaborating across departments and turning big ideas into seamless operational realities, you will fit right in.

Key Responsibilities

Partner closely with frontline service teams, analytics, business apps, and QA to plan and execute strategic initiatives.
Lead complex projects from conception to launch, ensuring process improvements stick and deliver measurable value.
Analyze current workflows to identify bottlenecks and build smarter, more efficient paths forward.
Balance competing priorities in a fast-paced environment while keeping stakeholders aligned and informed.
Drive operational excellence that benefits both our internal teams and the millions of customers relying on our platform.

Requirements

Demonstrated experience in project management, operational excellence, or process optimization within a customer service or tech environment.
Strong background in collaborating with cross-functional teams and translating high-level goals into tactical plans.
Exceptional communication skills with the ability to influence stakeholders at all levels.
A proactive mindset and a genuine passion for solving tough operational challenges.
Comfort working in a fully remote environment with global teammates.

What You'll Gain

The chance to shape the operational backbone of a major consumer platform used by millions.
A collaborative and supportive team culture that values fresh ideas and continuous learning.
Complete location independence with a fully remote, worldwide work model.
Meaningful opportunities for professional growth as you tackle high-impact company initiatives.