Program Operations Coordinator - Freelance, Remote

Imagine being the essential force behind a thriving educational ecosystem, ensuring every program, every event, and every community interaction unfolds seamlessly. At Magic, we're searching for a meticulous and proactive Program Operations Coordinator to empower our client, a respected U.S.-based tax relief and audit representation firm, in delivering exceptional member experiences. This truly is a role for someone who loves turning strategic visions into flawlessly executed realities, making a tangible impact from anywhere in the world.

Overview

Our client stands as an established leader, not only helping business owners navigate complex IRS challenges but also cultivating a dynamic executive education and member community. Their culture thrives on trust, accuracy, confidentiality, and crystal-clear communication, delivering high-touch virtual and in-person engagements. This critical freelance role exists to precisely operationalize and flawlessly execute an already-defined annual program calendar across a multi-program education and community ecosystem. The Founder sets the strategy and priorities; your mission is to translate those plans into on-time delivery, airtight logistics, and smooth member experiences without anything falling through the cracks. It's an execution-first role, focusing entirely on consistent, high-quality delivery, not strategy or program design. This is a fully remote, worldwide opportunity for the right talent.

Key Responsibilities

Calendar Ownership: Own and diligently manage the annual educational calendar once leadership establishes the strategic framework.
Project Execution: Execute detailed project plans, proactively driving timelines and ensuring all cross-functional contributors remain informed and engaged.
Logistical Excellence: Coordinate all logistical elements for virtual and occasional in-person events, from scheduling and platform setup to material distribution and follow-up.
Communication Hub: Serve as a central point of contact for program-related inquiries, disseminating information clearly and efficiently to members and internal teams.
Operational Improvement: Identify opportunities to streamline processes and enhance operational efficiency within the program ecosystem, implementing best practices.
Vendor Management: Coordinate with external vendors and partners as needed to support program delivery and event logistics.
Quality Assurance: Maintain a high standard of program quality and consistency across all offerings, ensuring a positive and professional member experience.

Requirements

Proven Operational Acumen: Demonstrated experience in program coordination, project management, or operations, ideally within an education, community, or professional services environment.
Exceptional Organizational Skills: A natural talent for meticulous planning, managing multiple priorities, and maintaining an organized approach to complex projects.
Execution-Oriented Mindset: A strong bias for action and a track record of delivering projects on time and with precision, focusing on the finer details.
Proactive Problem Solver: Ability to anticipate challenges, identify solutions, and adapt quickly in a fast-paced environment.
Strong Communication: Excellent written and verbal communication skills, capable of clear, concise, and professional interactions with diverse stakeholders.
Tech Proficiency: Comfortable with various project management tools, virtual communication platforms, and CRM systems (experience with specific platforms is a plus but not strictly required).
Independent and Accountable: Ability to work autonomously as a remote freelancer, managing your time effectively and taking full ownership of your responsibilities.

What You'll Gain

Global Impact: Play a pivotal role in a growing firm that makes a significant difference in business owners' lives, with your work reaching a worldwide audience.
Autonomy and Flexibility: Enjoy the freedom and flexibility of a fully remote, freelance position, managing your own schedule while contributing to high-impact projects.
Professional Growth: Develop your operational expertise within a supportive culture that values trust, accuracy, and clear communication.
Engaging Community: Become an integral part of a team dedicated to fostering a vibrant learning and support community.