Have you ever wondered what makes the digital services you use every single day actually tick? Behind your favorite banking app, a connected car, or the latest retail platform, APIs are doing the heavy lifting. At Tyk, we build the API management platform powering that connected world. We are on a mission to connect every system on the planet, and we need an exceptional Principal Support Engineer to help us get there. If you love solving complex technical puzzles and want to work from anywhere in the world with total flexibility and radical responsibility, keep reading because this might just be your dream job.

Overview

As our new Principal Support Engineer, you will sit right at the intersection of our brilliant engineering teams and our global customer base. You will take ownership of the trickiest technical challenges, guiding users through sophisticated integrations and architectural hurdles. This is not your average help desk role. You are stepping in as a senior technical leader who will set the gold standard for how we support a developer-first product used by massive global brands.

Key Responsibilities

Troubleshoot and resolve advanced technical issues related to the Tyk API Gateway, dashboard, and ecosystem.
Act as the ultimate escalation point for complex support tickets, diagnosing underlying code, network configurations, and database issues.
Collaborate closely with our product and engineering teams to feed customer insights directly into our roadmap.
Create top-tier technical documentation, troubleshooting guides, and knowledge base articles to empower our community.
Mentor fellow support engineers and help cultivate a culture of technical excellence and empathy.

Requirements

Extensive background in a senior support, solutions engineering, or software development role within a B2B tech environment.
Deep understanding of APIs, REST, GraphQL, gRPC, and microservices architecture.
Solid hands-on experience with Go, Docker, Kubernetes, and modern cloud infrastructure.
Exceptional problem-solving skills with a relentless drive to get to the root cause of elusive bugs.
Fluency in English with stellar written and verbal communication skills.

What You'll Gain

The freedom to work from anywhere in the world since we are a proudly remote-first company.
Unlimited paid holidays so you can truly rest, recharge, and live your life.
A culture rooted in radical responsibility and trust where your voice genuinely matters.
The chance to work with a globally distributed team supporting household name brands across every continent.