Pre/Post Sales Solutions Architect

Hey there! Have you ever found yourself thinking about the invisible forces that keep our digital world humming along, even when everything around it feels like chaos? Or perhaps you've been on the front lines, navigating the complexities of modern systems where a single hiccup can mean major trouble? At Gremlin, that's exactly what we're obsessed with: empowering teams to build incredibly resilient software. We're on the hunt for a brilliant Solutions Architect, someone who gets excited about solving real-world reliability challenges and can articulate that vision to our customers. If you love helping others build bulletproof systems and thrive in a role that bridges technical expertise with customer success, then this exciting, fully remote opportunity, open to talent worldwide, might just be your next big adventure.

Overview

Today's interconnected systems are a marvel, yet they also present countless points of failure. An outage can cost millions and erode customer trust in an instant. This is where Gremlin steps in. We offer the industry-leading Reliability Platform, helping software teams proactively identify and fix reliability risks before they ever become serious incidents. We are pioneers in Chaos Engineering, working with some of the world's largest organizations where system uptime and availability are absolutely non-negotiable. As our Pre/Post Sales Solutions Architect, you will be a vital link between our innovative technology and our customers, guiding them on their journey to unparalleled system reliability.

Key Responsibilities

Showcase the power of the Gremlin Reliability Platform through compelling demonstrations and technical deep dives, clearly articulating its value to prospective customers.
Provide expert guidance on best practices for designing and maintaining highly reliable architectures across various environments and technologies.
Collaborate closely with sales teams during the pre-sales cycle, acting as a trusted technical advisor and solution expert to secure new partnerships.
Support customers post-conversion by advising on the strategic design and implementation of reliability experiments, ensuring they successfully activate and gain maximum value from Gremlin.
Develop and deliver tailored technical content, including presentations, workshops, and documentation, to educate customers on advanced reliability engineering principles.
Serve as a crucial voice of the customer, relaying feedback and insights to Gremlin's product and engineering teams to help shape future platform enhancements.
Champion the principles of Chaos Engineering and proactive reliability management within the broader tech community.

Requirements

Proven experience in a customer-facing technical role, such as a Solutions Architect, Sales Engineer, or Technical Consultant, ideally within the cloud-native or DevOps ecosystem.
A strong understanding of distributed systems, microservices architectures, and cloud platforms (AWS, Azure, GCP).
Familiarity with Site Reliability Engineering (SRE), DevOps methodologies, and modern incident response practices.
Exceptional communication skills, both verbal and written, with the ability to simplify complex technical concepts for diverse audiences.
Demonstrated ability to build strong relationships with technical leaders, engineers, and executive stakeholders.
Hands-on experience with scripting or programming languages (e.g., Python, Go) and CI/CD pipelines is a plus.
A genuine passion for reliability, resilience, and helping organizations prevent outages.
Comfortable working autonomously in a remote environment and collaborating effectively with a distributed global team.

What You'll Gain

The opportunity to work at the forefront of the reliability engineering movement with the industry leader in Chaos Engineering.
A chance to make a significant impact on how some of the world's most critical systems are built and maintained.
Continuous learning and professional development in a rapidly evolving and highly specialized technical domain.
The flexibility and autonomy of a fully remote, global work environment.
A supportive and collaborative team culture dedicated to innovation and customer success.
Competitive compensation and benefits package.