Pre-Litigation Case Manager, North Carolina

Are you ready to truly make a difference for clients while building something remarkable from the ground up? Imagine a role where you guide individuals through challenging times, ensuring they feel supported and heard every step of the way. TopDog Law is a rapidly growing personal injury firm, shaking up the legal industry with our innovative approach to client experience and marketing. We operate entirely remotely, valuing trust and open communication, and we're searching for a dedicated Pre-Litigation Case Manager based in North Carolina who shares our passion for excellence and takes real ownership of their work. This is your chance to join a team that is redefining what’s possible in personal injury law.

Overview

TopDog Law is not your typical law firm. We are a nationally scaling personal injury firm built for impact and growth, owning the client experience end-to-end. Our approach covers everything from marketing and intake through to litigation. We firmly believe that world-class marketing, paired with exceptional legal talent and streamlined operations, creates better experiences and more favorable outcomes for clients and the business alike. Over the past three years, we have achieved impressive 2-3x year-over-year growth, setting new standards on the marketing side of the personal injury space. We have proven what happens when strategy, speed, and execution truly align. Now, we are applying that same discipline and innovation to firm operations, case management, and national scale, intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability. We are a fully remote team where trust, open communication, and a strong commitment to doing great work are core values. If you thrive on ownership, love a fast-moving environment, and want to help build something truly exceptional, you will feel right at home here.

Key Responsibilities

Own the client relationship from day one through settlement, providing compassionate and professional guidance.
Serve as the primary point of contact for clients, ensuring they feel supported and informed throughout their pre-litigation journey.
Collect, organize, and manage all vital case documentation, including medical records, bills, lost wage information, and police reports.
Communicate effectively with medical providers, insurance adjusters, and other third parties to gather necessary information and facilitate case progression.
Prepare compelling demand packages and settlement proposals tailored to each client’s unique situation.
Actively negotiate settlements with insurance carriers to achieve the best possible outcomes for our clients.
Maintain meticulous and up-to-date case files within our advanced case management system.
Ensure strict compliance with all firm procedures and relevant North Carolina legal requirements.
Provide regular, clear updates to clients and attorneys regarding case status and next steps.

Requirements

Proven experience as a Pre-Litigation Case Manager or Paralegal, specifically within a personal injury firm.
A solid understanding of North Carolina personal injury law, procedures, and relevant regulations.
Exceptional organizational skills, demonstrating meticulous attention to detail in all tasks.
Outstanding written and verbal communication abilities, fostering trust and clarity with clients and colleagues.
A genuine passion for advocating for clients and guiding them through complex legal processes with empathy.
Proficiency with legal case management software and standard office applications.
The ability to thrive in a fully remote, fast-paced work environment, showcasing strong self-discipline and initiative.
A commitment to continuous learning and professional growth within the legal field.

What You'll Gain

The unique opportunity to be part of a rapidly growing, innovative legal firm that is truly redefining the industry.
A fully remote work environment, offering the flexibility and work-life balance you need to excel.
Significant opportunities for professional development and career advancement as we continue to scale nationally.
A collaborative culture built on trust, open communication, and a shared commitment to delivering excellence.
The profound satisfaction of making a tangible difference in clients' lives during their most challenging times.
Genuine ownership over your work and the chance to contribute directly to our overarching success and growth.