Ready to Transform Dreams into Unforgettable Journeys?

Imagine helping someone discover their perfect escape, guiding them through the exciting world of ocean travel, and ultimately making their vacation dreams a reality. At Norwegian Cruise Line Holdings (NCLH), we offer more than just jobs; we provide careers where your passion for hospitality and travel can truly shine. This is your chance to become a Personal Cruise Consultant, a pivotal role where you connect directly with guests, understand their desires, and craft bespoke cruise experiences with our innovative product offerings. If you thrive on building relationships and love the idea of being part of a team that delivers unparalleled guest experiences aboard magnificent vessels, then now is the perfect moment to join our global family, from anywhere in the world.

Overview

Norwegian Cruise Line is seeking an enthusiastic and dedicated Personal Cruise Consultant to join our vibrant, fully remote team. This is a unique, worldwide opportunity for a proactive individual to connect with direct consumers, promote our diverse cruise products, and provide exceptional travel recommendations. You will play a crucial role in building lasting customer relationships and ensuring every interaction reflects the high standards of service and unique experiences our brands are known for.

Key Responsibilities

Proactively engage with prospective guests through initiated calls and acting on qualified leads to understand their travel needs and preferences.
Present and articulate the distinct features and benefits of Norwegian Cruise Line's diverse product portfolio, tailoring recommendations to individual desires.
Guide customers through the entire booking process, ensuring a smooth and enjoyable experience from initial inquiry to confirmed itinerary.
Establish and nurture strong, quality customer relationships by delivering outstanding service, building rapport, and consistently meeting and exceeding customer expectations.
Stay well-informed about current promotions, itineraries, and new product launches to provide the most accurate and appealing options.
Utilize customer relationship management (CRM) tools effectively to track interactions, manage leads, and ensure timely follow-ups.

Requirements

Proven experience in sales or a customer service focused role, with a track record of meeting or exceeding targets.
Excellent verbal communication and interpersonal skills, capable of building rapport quickly and effectively over the phone.
A genuine passion for travel and the cruise industry, with an eagerness to learn about our diverse product offerings.
Strong problem-solving abilities and a customer-centric approach, ensuring positive outcomes for every guest.
Self-motivated and disciplined, with the ability to manage your time effectively in a remote work environment.
Access to a reliable high-speed internet connection and a quiet, dedicated home office space suitable for professional calls.

What You'll Gain

The chance to grow your career with a leading global cruise company, offering innovative products and high levels of service.
An engaging work environment where your contributions directly help create unforgettable vacation memories for guests.
Opportunities for continuous professional development and training within a supportive team culture.
The flexibility and convenience of a fully remote role, allowing you to work from anywhere in the world.
Being part of a passionate, global family committed to hospitality and personal excellence.