Payments GTM Operations and Strategy Lead

Imagine getting to shape the future of a rapidly expanding payments business. If you're someone who thrives on building and optimizing go-to-market engines from the ground up, then a fantastic opportunity awaits you at Jobber. We're actively seeking a dynamic Payments GTM Operations and Strategy Lead to join our innovative Fintech department. Jobber empowers small home service businesses, from your local plumbers to landscapers, by providing the technology they need to manage quotes, schedules, invoices, and payment collection seamlessly. This role is crucial in ensuring those businesses can easily adopt and benefit from our evolving payment solutions, no matter where you are in the world. Our collaborative, transparent, and inclusive culture has earned us recognition as a Great Place to Work, among other accolades, making this a truly unique place to contribute and grow.

Overview

As our Payments GTM Operations and Strategy Lead, you will play a pivotal role in accelerating the growth of Jobber's payments business. This is a critical leadership position within our Fintech department. Internally, we refer to this as a Principal Payments GTM Operations and Strategy role. You will design, implement, and refine the strategies and operational processes that drive the successful launch and ongoing adoption of our payment products. This is a fully remote, worldwide opportunity, meaning you can contribute from anywhere across the globe, bringing your expertise to our diverse team. We're committed to revolutionizing how small home service businesses manage their finances, making their operations smoother and more professional through cutting edge technology.

Key Responsibilities

Develop comprehensive GTM strategies for new and existing payment products, ensuring alignment with overall business objectives.
Orchestrate cross functional execution of GTM initiatives, collaborating closely with product, sales, marketing, and engineering teams.
Identify and implement operational efficiencies across the payments GTM lifecycle, from launch to ongoing management.
Analyze market trends, competitor activities, and customer feedback to inform strategic decisions and product improvements.
Define and track key performance indicators (KPIs) for payments GTM, driving continuous improvement and reporting on progress.
Lead initiatives to optimize merchant onboarding, activation, and retention for payment services.
Serve as a subject matter expert on payment operations and GTM best practices within Jobber.
Develop and maintain a robust understanding of the payments landscape, including regulatory requirements and technological advancements.

Requirements

Significant experience in payments, fintech, or a related industry, with a strong focus on go-to-market strategy and operations.
Proven track record of building and scaling GTM programs for B2B SaaS or payment products.
Demonstrated ability to lead complex projects, manage multiple stakeholders, and drive results in a fast paced environment.
Exceptional analytical skills, capable of translating data into actionable insights and strategic recommendations.
Excellent communication, presentation, and interpersonal skills, essential for influencing and collaborating across teams.
A self starter with the ability to work independently and collaboratively in a remote global team.
Deep understanding of payment ecosystems, processing, and merchant needs.
Experience with CRM and GTM enablement tools is highly valued.

What You'll Gain

The chance to make a substantial impact on a rapidly growing business unit within a thriving company.
An opportunity to define and build the operational backbone for our payments strategy from the ground up.
Work within a recognized culture that values transparency, inclusivity, and innovation.
Flexible, fully remote work environment that supports work life balance.
Continuous professional development and growth opportunities within the exciting fintech space.
A collaborative and supportive team that's passionate about helping small businesses succeed.