About the Role

Are you ready to shape the future of global work from your living room, coffee shop, or wherever you feel most inspired? At Remote, we are tearing down borders to make international hiring seamless for businesses everywhere. As our new Pay Customer Success Manager for the SMB segment, you will step right into the heart of our mission. This is not your average support gig. You will own the entire post-sales journey for a high volume book of accounts, helping growing companies navigate international payroll with confidence and a smile.

Overview

Remote is on a mission to simplify global employment compliance. We are looking for an energetic, curious, and ambitious person to join our Customer Experience team. Since we operate fully remotely across six continents, you will collaborate asynchronously with teammates from diverse backgrounds who share a passion for solving complex, real world challenges. We love automation and artificial intelligence, so you will constantly find clever ways to use smart technology to elevate the customer experience.

Key Responsibilities

Own the complete post-sales lifecycle for a high volume portfolio of SMB customers, ensuring they love using our platform.
Drive strong retention, high customer satisfaction, and smooth onboarding experiences for international accounts.
Partner closely with clients to understand their payroll needs and guide them toward best practices.
Leverage built in automation and artificial intelligence tools to scale your daily workflows and deliver lightning fast solutions.
Collaborate cross-functionally with product and engineering teams to share client feedback and shape future platform features.

Requirements

Proven experience managing customer relationships, ideally within a fast paced SaaS or global payroll environment.
Deep comfort with high volume account management while maintaining a personalized, human touch.
Superb communication skills in English, both written and spoken, with the ability to explain complex payroll concepts simply.
A naturally curious mindset and a drive to experiment with new technologies and automation tools.
Living anywhere in the world with a reliable internet connection and a passion for asynchronous teamwork.

What You'll Gain

The ultimate freedom of a fully remote position with a truly global, distributed team.
A culture that genuinely values innovation, diversity, and work life balance.
Ambitious problems to solve every single day that will push your career to new heights.
Competitive compensation and the chance to make a massive personal impact in the booming global HR space.