Patient Onboarding Associate, Call Center

Imagine playing a pivotal role in helping people get back on their feet, quite literally! At Luna Physical Therapy, we are revolutionizing how patients access care. Since 2018, our award-winning technology has broken down barriers, connecting individuals with top-tier physical therapists across 28 states. We truly believe everyone, everywhere, deserves to feel better. If you're someone who thrives on making a real difference and loves connecting with people, you've found your next great adventure. Join our incredible team as a Patient Onboarding Associate and be the welcoming voice that starts countless journeys to recovery, all from the comfort of your home, anywhere in the world!

Overview

Luna Physical Therapy is at the forefront of healthcare innovation. We blend cutting-edge technology with proven clinical approaches, providing a seamless and effective physical therapy experience for both patients and providers. Our intuitive platform ensures that quality care is accessible, removing common hurdles that often delay recovery. As a Patient Onboarding Associate, you will be a vital part of this mission. You will serve as the initial friendly voice for our patients, guiding them through their first steps towards better health. This is a fully remote position, open to talented individuals worldwide, offering you the flexibility to contribute from wherever you are.

Key Responsibilities

Be the warm and knowledgeable first point of contact for new and returning patients via incoming calls.
Masterfully navigate our scheduling system to book appointments with our network of skilled physical therapists.
Clearly and professionally communicate crucial information regarding patient services, appointment details, and general inquiries.
Provide an exceptional level of customer service, ensuring each patient feels heard, valued, and confident in their care journey.
Efficiently manage call volumes while maintaining accuracy and a positive attitude.
Collaborate closely with our clinical and administrative teams to ensure a smooth patient experience from start to finish.
Accurately document patient interactions and details within our secure system.

Requirements

Demonstrated experience in a customer service or call center environment, ideally within healthcare.
Exceptional verbal communication skills with a clear, empathetic, and professional phone presence.
Proven ability to manage multiple tasks efficiently in a fast-paced setting.
Strong attention to detail and accuracy in data entry and scheduling.
Proficiency with computer systems and the ability to quickly learn new software platforms.
A reliable high-speed internet connection and a quiet, dedicated workspace are essential for this remote role.
Self-motivated with a strong desire to help others and contribute to a positive patient experience.
A passion for Luna's mission of making physical therapy accessible to everyone.

What You'll Gain

The chance to join a pioneering company that is genuinely transforming healthcare.
A fully remote, flexible work environment, allowing you to contribute from anywhere in the world.
Opportunities for professional growth and career development within a rapidly expanding organization.
A supportive and collaborative team culture guided by strong company values.
The satisfaction of making a tangible difference in patients' lives every single day.
Competitive compensation and a comprehensive benefits package (details may vary by region).