Partner Success Manager, Remote Worldwide

Imagine a world where your expertise directly shapes how leading companies connect, innovate, and thrive across the globe. At Zayo, we are not just providing bandwidth; we are enabling the digital future for countless businesses and their customers. We are on the hunt for a brilliant Partner Success Manager to join our dynamic, worldwide Customer Success team. This isn't merely a job; it is a pivotal opportunity to be the vital link between Zayo’s groundbreaking network solutions and our valued agents and subagents, ensuring they not only succeed but absolutely flourish in their ventures.

Overview

Zayo Group provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations transforming our society. Our robust 141,000-mile network spans North America and Europe, offering extensive metro connectivity to thousands of buildings and data centers. We deliver essential communications infrastructure solutions, including dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access to a diverse clientele including wireless and wireline carriers, media, tech, content, finance, healthcare, and other large enterprises.

As a Partner Success Manager, you will be a cornerstone of our Customer Success organization. Your mission will be to provide our partners with a world-class, industry-leading lifecycle experience, meticulously designed to meet their unique needs and consistently exceed their expectations. This is a fully remote position, open to exceptional talent from anywhere in the world, allowing you to make a significant impact from your chosen location.

Key Responsibilities

Act as a trusted advisor to your assigned agents and subagents, guiding them through every stage of their lifecycle journey with Zayo, from initial engagement to renewal.
Proactively manage partner relationships, ensuring their desired outcomes are consistently realized with minimal effort on their part.
Utilize Zayo’s Customer Health Indicators to monitor partner engagement and satisfaction, identifying opportunities for improvement and growth.
Drive partner retention and loyalty through strategic engagement, proactive problem-solving, and demonstrating Zayo’s value proposition.
Identify and pursue opportunities for account growth, cross-selling, and up-selling Zayo’s comprehensive suite of communications infrastructure solutions.
Collaborate closely with internal sales, operations, and technical teams to ensure seamless service delivery and partner support.
Educate partners on new Zayo products, services, and features, ensuring they leverage our offerings to their fullest potential.
Provide regular reporting on partner health, key performance indicators, and account plans to internal stakeholders.

Requirements

More than 3 years of proven experience in a Partner Success, Customer Success, Account Management, or similar client-facing role, preferably within the telecommunications or technology sector.
Demonstrated ability to build strong, lasting relationships and act as a credible, trusted advisor to external partners.
Solid understanding of network services and communications infrastructure solutions such as dark fiber, wavelengths, Ethernet, and dedicated Internet access.
Exceptional communication, presentation, and interpersonal skills, with the ability to articulate complex technical information clearly and concisely.
Strong analytical and problem-solving abilities, capable of using data to inform decisions and drive partner outcomes.
Proactive mindset with a strong bias for action and a commitment to delivering outstanding partner experiences.
Ability to work independently and effectively in a remote, global team environment.
Bachelor's degree in a relevant field or equivalent practical experience.

What You'll Gain

The opportunity to join a rapidly growing, industry-leading company that is truly shaping the future of connectivity.
A stimulating, remote work environment that fosters collaboration, innovation, and professional growth from anywhere in the world.
Work with a diverse and talented global team passionate about customer and partner success.
Significant impact on Zayo’s business by directly contributing to partner retention, satisfaction, and revenue growth.
Access to ongoing learning and development opportunities to further your career.
A competitive compensation package commensurate with your experience and contributions.