Ready to architect the future of customer experience with AI?

Imagine being at the forefront of shaping how businesses interact with their customers, building AI-powered experiences that truly resonate. That's exactly what we do at Genesys. We are passionate about transforming customer interactions through intelligent orchestration, and we believe AI is key to unlocking truly personalized service. If you are someone who thrives on innovation, enjoys guiding strategic partners, and wants to make a tangible impact by moving AI from possibility to production across the globe, then keep reading. We are looking for a Partner AI Architect to join our fully remote, worldwide team.

Overview

At Genesys, we help organizations craft superior customer experiences through AI-powered orchestration. Our platform seamlessly connects people, systems, data, and AI, empowering businesses to deliver personalized service, boost operational efficiency, and cultivate stronger customer relationships. You will be instrumental in building, supporting, and operating technology trusted by over 8,000 organizations in more than 100 countries, ensuring AI makes a real world difference every single day. The Genesys Partner AI Architect serves as a senior presales AI specialist, operating globally to accelerate AI adoption with our key partners.

Key Responsibilities

Lead the charge in driving strategic Genesys Cloud CX and Genesys AI opportunities alongside our Strategic Technology Partners, Global Systems Integrators (GSIs), and internal Genesys sales teams, consistently showcasing the unparalleled Genesys AI experience.
Significantly scale the Genesys partner ecosystem by creating valuable, reusable assets and developing robust reference architectures.
Deliver vital presales technical enablement for Genesys partner presales teams, providing expert coaching to elevate their capabilities.
Develop assets that harness the combined strengths of both Genesys's innovative platform and our partners' unique offerings.

Requirements

While the complete original requirements list was not provided, candidates typically successful in this senior role possess a strong foundation in AI/ML technologies, particularly as applied within customer experience or contact center environments. We look for individuals with proven presales engineering or solution architecture experience, especially in a partner facing capacity. A deep understanding of cloud based contact center solutions, ideally with hands on experience in the Genesys Cloud CX platform and its AI capabilities, is highly valued. Exceptional communication skills, both written and verbal, are essential for explaining complex technical concepts to diverse audiences, from technical teams to executive stakeholders. You should demonstrate a natural ability to lead, mentor, and technically enable partner presales teams, alongside a talent for crafting compelling technical demonstrations and architectural blueprints. Experience working with Global Systems Integrators or strategic technology partners is a significant plus.

What You'll Gain

Join a globally recognized leader in customer experience innovation. You will play a central role in moving cutting edge AI solutions from concept to tangible impact for thousands of organizations worldwide. This is an unparalleled opportunity to work with strategic partners, shaping the future of AI driven customer interactions. You will grow your expertise in a rapidly evolving field, contribute to a culture of innovation, and collaborate with a talented, supportive global team, all within a flexible, fully remote work environment.