Ever walk into a bustling restaurant on a Friday night and wonder how the team manages the chaos? At Hostie, we build the virtual concierge that takes the chaos out of the equation. We handle the calls, the texts, and the endless reservation requests so restaurant staff can focus purely on hospitality. Now, we need a special kind of person to guide our restaurant partners through their journey with us from day one. If you love technology, have a heart for hospitality, and thrive on making customers wildly successful, this remote role is your chance to shine on a global stage.

Overview

As our new Onboarding Manager, you will serve as the trusted guide for restaurant owners and operators adopting the Hostie platform. This is a fully remote, worldwide opportunity allowing you to work from wherever you feel most inspired. You will bridge the gap between our cutting-edge AI technology and real-world dining rooms, ensuring every restaurant is set up for absolute success. Backed by top investors like Google's Gradient Ventures and Obvious Ventures, we are scaling fast and need your expertise to keep our onboarding experience seamless and delightful.

Key Responsibilities

Lead end-to-end onboarding for new restaurant partners across North America and beyond.
Configure and customize the Hostie virtual concierge platform to match each restaurant's unique voice and brand.
Integrate our software seamlessly with major industry platforms like Toast, OpenTable, and SevenRooms.
Train restaurant managers and staff on how to get the most value out of the Hostie system.
Proactively identify roadblocks during the setup process and solve them quickly with empathy and technical know-how.
Collaborate closely with our product and engineering teams by sharing direct customer feedback to help improve the platform.

Requirements

Proven experience in customer onboarding, account management, or customer success, preferably within SaaS or the hospitality tech sector.
Exceptional communication skills with a natural ability to connect with restaurant owners, chefs, and general managers.
Strong technical aptitude and comfort learning new software integrations quickly.
A proactive mindset and a genuine passion for problem solving in a fast-paced environment.
The ability to manage your own schedule effectively as part of a distributed, worldwide remote team.

What You'll Gain

The chance to shape the customer success culture at a high-growth, venture-backed startup.
Competitive compensation and the ultimate flexibility of working 100 percent remotely from anywhere in the world.
Direct mentorship and collaboration with experienced founders and industry leaders.
A front-row seat to the intersection of artificial intelligence and the vibrant restaurant industry.