Ready to be the pulse of our network?

At Lumos, we are connecting communities with lightning-fast internet, and we need dedicated individuals to keep our network robust and reliable around the clock. If you thrive on solving complex technical puzzles and are passionate about ensuring seamless connectivity for thousands, then this opportunity is for you. Picture yourself as the central hub of our network operations, where every decision you make directly impacts our customers' experience. We are searching for a sharp, proactive NOC Engineer I to join our Outage Management team. This is your chance to make a tangible difference, working in a fast paced environment where your skills in network monitoring and fault resolution will be critical. It is more than a job; it is a commitment to keeping the digital world running smoothly for everyone who relies on Lumos.

Overview

Lumos is seeking a full time NOC Engineer I for Outage Management, an exciting fully remote opportunity open to candidates worldwide. This pivotal role provides comprehensive support across the Lumos Core and Access Broadband Network, encompassing our IP, Transport, and Voice platforms. You will be instrumental in maintaining network health, coordinating rapid outage resolution, and conducting deep analysis of performance issues. Collaboration is key; you will work closely with engineering and operations teams to restore services promptly and uphold our network's exceptional reliability. This position specifically requires strong analytical skills, the ability to excel in a dynamic environment, and a steadfast commitment to delivering high quality support across all network layers. Our NOC team operates continuously, 24 hours a day, 7 days a week, and this particular role will operate on a 3rd shift schedule, from 11 pm to 7 am. Success in this position means effective communication, meticulous attention to detail, and the aptitude to troubleshoot complex issues while partnering seamlessly with our Voice, IP, Transport, OSP, and Local Operations teams.

Key Responsibilities

Actively monitor network health across Core and Access Broadband Networks, including IP, Transport, and Voice platforms.
Coordinate swift outage resolution efforts, minimizing service disruption.
Analyze network performance issues to identify root causes and implement lasting solutions.
Collaborate effectively with engineering and various operations teams to ensure rapid service restoration.
Assist with isolating network outages and pinpointing problematic areas.
Create and manage third party tickets, ensuring external issues are addressed promptly.
Identify chronic network issues and contribute to their long term resolution.
Conduct thorough root cause analysis for significant network events.
Resolve customer and network faults, restoring optimal service functionality.
Communicate incident updates clearly and professionally to relevant stakeholders.

Requirements

Proven analytical skills and a methodical approach to problem solving.
Demonstrated ability to thrive and make sound decisions in a fast paced operational environment.
A strong commitment to delivering high quality support across all network layers.
Excellent communication skills, both written and verbal, for technical and non technical audiences.
Exceptional attention to detail in monitoring, troubleshooting, and documentation.
Adept at troubleshooting complex network issues involving IP, Transport, and Voice technologies.
Capability to partner and collaborate effectively with diverse teams, including Voice, IP, Transport, OSP, and Local Operations.
Flexibility to work a 3rd shift schedule (11 pm to 7 am) in a 24/7 operational environment.
Familiarity with network monitoring tools and ticketing systems.

What You'll Gain

The opportunity to play a critical role in maintaining high speed broadband services for communities.
Work in a fully remote, globally distributed team environment that values innovation and collaboration.
Develop deep expertise across a wide range of cutting edge network technologies.
Join a company that is transforming the landscape of digital connectivity.
Continuous learning and professional growth opportunities within a supportive team.
The satisfaction of solving complex problems and directly contributing to network reliability.