Network Administrator

Are you a skilled Network Administrator passionate about leveraging your technical expertise to make a real difference? Imagine a role where your daily work directly contributes to keeping vital healthcare organizations running smoothly and securely. At DAS Health, we're building a team of dedicated professionals who thrive on solving complex network challenges, ensuring our clients can stay laser-focused on what matters most: patient care. If you're looking for an opportunity to grow your career with mentorship, support for certifications, and the flexibility of a fully remote position, we invite you to join our Network Engineering team.

Overview

This is a truly remote position, welcoming applications from talented Network Administrators across the United States. As a key member of our Network Engineering department, you'll play a critical role in maintaining the stability and security of networks that healthcare providers rely on every single day. You will be responsible for handling network alerts, resolving escalated support tickets, and expertly troubleshooting client LAN, WAN, and wireless environments. Our team values collaboration, so you'll frequently partner with other technical teams, particularly during crucial client onboarding processes. We are committed to your professional development, offering mentorship from experienced senior engineers and dedicated support for achieving new certifications. Please note, participation in an on-call rotation is an integral part of this full-time, exempt role, and occasional travel to client sites may be requested.

Key Responsibilities

Proactively manage and respond to network alerts, incidents, and escalated Service Desk tickets, ensuring timely resolution or appropriate escalation to senior Network Engineering personnel when necessary.
Provide comprehensive day-to-day support for DAS Health and our client's diverse LAN, WAN, and wireless network infrastructures.
Take full ownership of support tickets from initial triage through to complete resolution, maintaining meticulous documentation and providing consistent, clear status updates to stakeholders.
Continuously monitor network performance metrics, analyze trends, and proactively identify and address potential issues to prevent service disruptions and outages.
Collaborate effectively with cross-functional technical teams to ensure seamless network operations and successful project deployments.

Requirements

Demonstrated experience supporting and troubleshooting LAN, WAN, and wireless network environments.
Proficiency in identifying, diagnosing, and resolving network-related incidents and performance issues.
Strong problem-solving abilities and a keen attention to detail.
Excellent communication skills, both written and verbal, for documenting solutions and providing clear updates.
Ability to work independently in a remote setting while also contributing effectively to a team.
Willingness to participate in an on-call rotation schedule.
A commitment to continuous learning and professional development in networking technologies.

What You'll Gain

Professional Growth: Benefit from direct mentorship provided by seasoned senior engineers who are committed to helping you advance your networking career.
Certification Support: We invest in our team's expertise, offering robust support for obtaining valuable industry certifications.
Impactful Work: Contribute directly to the success of healthcare organizations, enabling them to focus on vital patient care without network worries.
Remote Flexibility: Enjoy the autonomy and work-life balance that comes with a fully remote position within the U.S.
Dynamic Team: Join a collaborative and supportive Network Engineering team dedicated to excellence.