Mid Market Account Manager

Are you a relationship builder with a knack for understanding complex business needs and translating them into impactful software solutions? Imagine a role where you're not just selling, but truly partnering with businesses that keep our world running smoothly. At WorkWave, we empower thousands of service professionals, from pest control to landscaping, with the innovative tools they need to thrive. If you're passionate about fostering long-term client success and eager to expand your expertise in a rapidly growing tech company, then our Mid Market Account Manager position might be your next great adventure.

Overview

WorkWave is on a mission to empower the world’s mobile service workers to build brighter futures. We develop cutting edge software and fintech solutions for industries like pest control, lawn care, commercial cleaning, and security services. With over 8,000 customers globally, our platform manages everything from customer acquisition to scheduling, billing, and payments. As a Mid Market Account Manager, you will be crucial in cultivating enduring relationships with our enterprise clients. You will act as a trusted advisor, delving into customer challenges, uncovering expansion opportunities, and driving solution adoption. Your success will be measured by how well you strengthen partnerships, proactively increase your book's value, and deliver customized solutions aligned with client needs. This is a fully remote, worldwide opportunity, allowing you to contribute from anywhere.

Key Responsibilities

Proactively manage and nurture a portfolio of enterprise accounts, ensuring high levels of customer satisfaction and retention.
Deeply understand client operations, strategic goals, and pain points to position WorkWave solutions effectively.
Identify and pursue upsell and cross-sell opportunities within existing accounts to expand the value of their WorkWave investment.
Conduct regular business reviews with clients, demonstrating value, sharing product updates, and gathering feedback.
Collaborate closely with internal teams, including product, support, and sales engineering, to ensure seamless client experience and solution delivery.
Develop and execute account plans that outline strategies for growth, retention, and risk mitigation.
Serve as the primary point of contact for client inquiries, escalations, and strategic discussions.
Monitor market trends and competitor activities to inform strategic account planning and identify new opportunities.

Requirements

Proven experience in account management, customer success, or a similar client-facing role, preferably within a SaaS or B2B technology environment.
Demonstrated ability to build strong, long-lasting client relationships and drive account growth.
Excellent communication, negotiation, and presentation skills, with a talent for conveying complex information clearly.
Strong business acumen and problem-solving abilities, capable of understanding client challenges and proposing effective solutions.
Self-motivated and results-oriented, with a track record of meeting or exceeding targets.
Experience with CRM software, such as Salesforce, and proficiency in productivity tools.
Ability to work independently in a remote environment while collaborating effectively with a distributed team.

What You'll Gain

The chance to make a significant impact within a rapidly expanding company that values innovation and customer success.
A dynamic, supportive, and collaborative remote work environment.
Opportunities for professional growth and career advancement as we continue our exciting journey.
The satisfaction of helping essential service businesses thrive and build brighter futures.
Competitive compensation and a comprehensive benefits package designed to support your well-being.