Merchant Support Specialist-Payment Processing

Ever found yourself energized by solving puzzles and helping people navigate the often-tricky world of online payments? Imagine a role where your knack for detailed problem-solving directly supports thousands of thriving businesses in the beauty and wellness industry. We're looking for someone special to join our team, someone who can empathetically guide our clients through payment processing inquiries, ensuring their operations run smoothly. If you're passionate about making a real difference and enjoy being the expert our merchants rely on, this fully remote opportunity, open to talent worldwide, might be exactly what you've been searching for.

Overview

Millennium Systems International (MSI) stands as the foremost business management software provider for the beauty and wellness sector, proudly creating Meevo. With over thirty years of insight, innovation, and industry disruption behind it, Meevo serves as a comprehensive, all-in-one solution for sophisticated salons, spas, and med spas aiming to amplify their success. Meevo adapts to your growth, consistently supporting your goals and vision with dependable tools you can trust, both now and in the future. It boasts HIPAA compliance, user-friendliness, and more than 150,000 daily users dedicated to helping their businesses flourish.

Our passion for our people rivals our enthusiasm for our product. MSI is honored to be recognized as a New Jersey Top Workplace and a Remote Top Workplace. We have also earned Top Workplaces Culture Excellence Awards across several categories including Technology Industry, Work-Life Flexibility, Purpose & Values, Employee Well-Being, Employee Appreciation, and Professional Development. Our core values innovation, disruption, empowerment, inspiration, creativity, and integrity guide our work, collaboration, and collective success. We are expanding our team and seeking a dedicated Merchant Support Specialist to enhance our Meevo customer experience.

Key Responsibilities

Provide expert-level support for all payment processing inquiries, issues, and troubleshooting needs related to Meevo.
Guide merchants through complex payment workflows, transaction reconciliation, and compliance requirements with clarity and patience.
Investigate and resolve payment processing discrepancies efficiently, communicating solutions clearly to our clients.
Collaborate closely with internal development, product, and sales teams to escalate and resolve intricate payment-related challenges.
Document all interactions and resolutions meticulously, contributing to our comprehensive knowledge base and support resources.
Stay informed about industry best practices and changes in payment processing regulations to provide up-to-date guidance.
Act as a primary point of contact for merchant concerns, maintaining a high level of professionalism and customer satisfaction.

Requirements

Proven experience in a merchant support, payment processing, or customer service role, ideally within a software or technology environment.
Strong understanding of payment gateway functionalities, transaction lifecycles, and common payment issues.
Exceptional problem-solving abilities and a keen eye for detail when diagnosing technical and financial discrepancies.
Outstanding verbal and written communication skills, enabling clear and empathetic interaction with diverse clients.
Ability to manage multiple priorities effectively in a fast-paced, remote work setting.
Comfortable working independently while also contributing positively to a collaborative team environment.
Proficiency with CRM software and support ticketing systems.
A genuine passion for helping others succeed and a commitment to delivering outstanding service.

What You'll Gain

Work with an industry-leading company recognized for its exceptional workplace culture and employee well-being.
Contribute to a product that genuinely impacts thousands of businesses daily.
Benefit from a supportive remote environment that values work-life flexibility and professional growth.
Join a team guided by strong values innovation, disruption, empowerment, inspiration, creativity, and integrity.
Opportunities for continuous learning and career advancement within a dynamic technology company.
A chance to make a tangible difference in the success of our valued beauty and wellness clients, from anywhere in the world.