Membership Enrollment Specialist I

Have you ever considered a role where your meticulous attention to detail directly impacts people's access to vital healthcare? Arkansas Blue Cross is searching for a dedicated individual to join our team as a Membership Enrollment Specialist I. This is a fantastic opportunity to contribute significantly to our mission, ensuring our members receive accurate and timely service, all while enjoying the flexibility of a fully remote position from anywhere in the world. We're looking for someone who thrives on precision, enjoys problem-solving, and loves interacting with a variety of people, both inside and outside our organization.

Overview

As a Membership Enrollment Specialist I, you play a crucial role in the lifecycle of our members' health plans. Your primary focus will involve processing enrollment additions, updates, changes, reinstatements, and terminations with exceptional accuracy and efficiency for your assigned product line. You will also manage renewals and premium billing. This position requires close collaboration and direct interaction with external customers, including employer groups, 834 vendors, and brokers/consultants. Internally, you will work hand-in-hand with teams like Underwriting, Account Management, Sales, Customer Service staff, and Claims staff to answer questions and resolve any issues that arise, ensuring a smooth experience for all.

Key Responsibilities

Process enrollment additions, updates, changes, reinstatements, and terminations, maintaining accuracy and timeliness for the specific product line.
Manage all aspects of renewals and premium billing.
Engage directly with external partners such as employer groups, 834 vendors, and brokers/consultants to support their needs.
Collaborate effectively with internal departments, including Underwriting, Account Management, Sales, Customer Service, and Claims staff.
Address inquiries and resolve complex issues related to enrollment and billing for both internal and external stakeholders.

Requirements

Education: High School diploma or its equivalent.
Experience: A minimum of two years of college coursework (48 semester hours) with an emphasis in general business, health plan administration, or medical-related fields of study OR at least one year of relevant office work experience (such as claims administration, medical office, or health insurance).
Essential Skills & Abilities:
- Strong time management and organizational capabilities.
- A results-driven mindset coupled with highly developed attention to detail.

What You'll Gain

Joining Arkansas Blue Cross means becoming part of a supportive team dedicated to making a real difference in healthcare. You will grow professionally in a dynamic, remote work environment, developing your expertise in health plan administration. This role offers the chance to collaborate with diverse teams and external partners, expanding your network and problem-solving skills, all while contributing to the vital access of health benefits for our members worldwide.