Ready to Shape the Future of Digital Transformation?

Imagine a role where your daily interactions don't just build connections, they actively accelerate the digital future of entire industries. That's precisely the impact you'll have as our next Membership Engagement Manager. If you're passionate about fostering meaningful relationships, driving collaboration, and empowering leading companies to solve complex challenges together, then TM Forum is looking for your unique energy and expertise. Join our vibrant, global team and become a pivotal force in an organization that's truly transforming the communications and digital sectors worldwide.

Overview

TM Forum stands as a powerful association of over 850 member companies, including the world’s most influential network and communications providers across 180 countries. Our mission is clear: to empower communications service providers (CSPs) and their suppliers to thrive in the digital era. We achieve this by cultivating an open, highly collaborative environment, offering practical support, and enabling rapid business transformation, IT system evolution, and ecosystem growth. As our Membership Engagement Manager, you will be the bridge connecting our members, ensuring they fully leverage the collective experience and innovation platform we provide. This is a fully remote, worldwide opportunity, though a strong presence in India or the EU will be particularly beneficial for engaging our key member base in those regions.

Key Responsibilities

Act as a primary point of contact and trusted advisor for a portfolio of TM Forum member companies, predominantly within the India and EU regions.
Proactively engage with member executives and technical teams to understand their strategic priorities, challenges, and goals.
Guide members in identifying and participating in TM Forum programs, communities, and initiatives that directly address their needs and drive value.
Facilitate collaborative projects, working groups, and rapid prototyping efforts among members to foster shared innovation and problem-solving.
Monitor member satisfaction and engagement levels, developing strategies to deepen their involvement and ensure continued return on their membership investment.
Champion the adoption of TM Forum assets, such as best practices, standards, and open source solutions, within your member portfolio.
Collaborate closely with internal TM Forum teams, including product development, marketing, and events, to ensure a seamless member experience.
Represent TM Forum at relevant industry events and webinars, further strengthening relationships and expanding our influence.

Requirements

Demonstrated experience in a client-facing role, ideally within a membership organization, association, or technology sector.
A genuine passion for building and nurturing strong professional relationships.
Excellent communication, presentation, and interpersonal skills, capable of engaging diverse stakeholders from technical experts to C-level executives.
A solid understanding of the telecommunications, IT, or broader digital transformation landscape is highly advantageous.
Proven ability to proactively identify needs, provide solutions, and drive engagement independently.
Comfortable working autonomously in a remote environment while maintaining strong team collaboration.
Fluency in English is essential. Additional language skills relevant to the EU market would be a plus.
Willingness to travel occasionally for member meetings and industry events, as required.

What You'll Gain

The opportunity to play a crucial role in shaping the future of digital industries on a global scale.
Work with an incredibly diverse and influential group of companies and individuals at the forefront of technological innovation.
Be part of a truly collaborative, supportive, and international team that values your contributions.
Significant professional development and growth opportunities within a dynamic organization.
A competitive compensation package and a flexible, remote work environment.
The satisfaction of seeing your efforts directly contribute to groundbreaking industry solutions and collective progress.