A Unique Opportunity for a Remote Medical Assistant at Pelago

Imagine a role where your administrative prowess meets cutting-edge healthcare, making a real difference in people's lives from anywhere in the world. Pelago, a leader in specialty substance use care, is looking for a dedicated Medical Assistant to join our clinical operations team. This isn't just about managing schedules or handling paperwork; it's about being a crucial part of a compassionate system that helps individuals navigate their health journeys with personalized, evidence-based treatment. If you are ready to apply your skills in a dynamic, supportive remote environment, this could be your next impactful step.

Overview

Pelago stands at the forefront of substance use care, providing innovative, personalized treatment for conditions ranging from unhealthy habits to active use disorders. We guide members through recovery from tobacco, alcohol, opioid, cannabis, and stimulant use. Our approach is deeply rooted in matching care intensity to individual needs, avoiding a one-size-fits-all model. With Sona, our voice-first AI Mental Health Specialist, we are expanding our impact, integrating deep clinical expertise with advanced technology. We believe technology should enhance clinical care, making it more precise and human, not replace expert judgment. Having helped over 750,000 members and partnered with hundreds of employers and health plans, Pelago is committed to making a tangible difference. This fully remote, worldwide opportunity offers a chance to contribute to a mission-driven company.

Key Responsibilities

Provide essential administrative support to our clinical team, ensuring smooth daily operations.
Efficiently manage and coordinate member appointment schedules.
Maintain accurate and confidential patient records, strictly adhering to HIPAA regulations and privacy standards.
Facilitate clear and timely communication between members, providers, and other internal teams.
Assist with member onboarding processes, ensuring a welcoming and organized start to their care journey.
Handle general inquiries with professionalism and empathy, providing helpful information and guidance.
Perform meticulous data entry and uphold thorough documentation practices.
Collaborate with other team members to optimize workflow and enhance the overall member experience.

Requirements

Proven experience as a Medical Assistant or in a similar administrative role within a healthcare setting.
Medical Assistant certification or equivalent professional training is highly desirable.
Exceptional organizational skills and a keen eye for detail.
Strong verbal and written communication abilities, fostering clear and compassionate interactions.
Proficiency with Electronic Medical Record (EMR) or Electronic Health Record (EHR) systems.
A solid understanding of patient privacy laws, including HIPAA, and the ability to handle sensitive information with utmost discretion.
Comfort and proficiency with various remote work technologies and collaboration tools.
A genuine passion for improving health outcomes and an empathetic approach to member care.
Ability to thrive independently in a remote work environment while remaining a strong team player.

What You'll Gain

The unique opportunity to impact hundreds of thousands of lives globally, contributing to a vital cause.
A chance to work with a pioneering company at the intersection of digital health, AI, and clinical expertise.
Be part of a collaborative, supportive, and innovative remote team culture.
Significant professional growth and development opportunities in a rapidly evolving healthcare landscape.
Direct involvement in expanding access to high-quality, personalized substance use and mental health care.