Overview

Imagine a role where your daily impact directly shapes the future of virtual healthcare. At Wheel, we're not just building a platform; we're redefining access to quality care for millions. As our next Marketplace Operations Manager II, you'll step into a truly pivotal position, taking the reins on visit delivery for key client programs. This isn't just about managing tasks; it's about owning critical business outcomes, navigating the exciting complexities of a rapidly growing telehealth marketplace, and solving real world challenges that make a difference every single day.

Wheel is at the forefront of healthcare innovation, providing a premier platform that empowers the nation's most forward thinking companies to deliver high quality virtual care on a massive scale. We offer groundbreaking strategies and cutting edge technologies designed to boost consumer engagement, build lasting brand loyalty, and maximize return on investment for our partners. Our comprehensive solutions include highly configurable virtual care programs, a user friendly consumer interface, and access to an extensive network of board certified clinicians across the country. Join us and discover how Wheel is actively transforming the future of healthcare.

As a Marketplace Operations Manager II, you will take full ownership of visit delivery for a specific portfolio of Wheel's client programs. This is a hands on, operator focused role where you will hold direct accountability for critical business outcomes, even when some operational levers reside within other teams. You will tackle the intricate, often ambiguous problems that naturally arise from scaling a fast growing telehealth marketplace, from ensuring clinician roster stability amidst fluctuating demand to leading crucial cross functional initiatives. This is a fully remote opportunity, open to talented professionals worldwide.

Key Responsibilities

Own Visit Delivery Success: Drive the end to end execution and success of virtual care visit delivery for designated client programs, ensuring high quality and efficient patient experiences.
Optimize Marketplace Dynamics: Monitor, analyze, and optimize marketplace performance, including clinician supply and demand, scheduling efficiency, and utilization rates.
Manage Clinician Network Stability: Proactively address factors impacting clinician availability and engagement, working to stabilize and grow the network to meet program needs.
Lead Cross Functional Projects: Spearhead strategic operational projects designed to enhance scalability, efficiency, and quality across the telehealth marketplace.
Data Driven Decision Making: Utilize data and analytics to identify operational bottlenecks, develop solutions, and measure the impact of implemented changes.
Collaborate with Stakeholders: Partner closely with Client Success, Product, Growth, and Clinical Operations teams to align strategies and ensure seamless program execution.
Problem Solve Complex Challenges: Navigate ambiguous situations and complex operational challenges with creativity and a solutions oriented mindset.

Requirements

Proven experience, typically 4+ years, in marketplace operations, telehealth operations, or a similar fast paced, dynamic operational environment.
Demonstrated ability to own and drive critical business outcomes, with a track record of accountability and achievement.
Strong analytical skills, comfortable working with data to identify trends, diagnose problems, and inform strategic decisions.
Exceptional problem solving abilities, with a capacity to navigate ambiguity and develop practical solutions.
Excellent communication and interpersonal skills, capable of influencing stakeholders and collaborating effectively across diverse teams.
Project management experience, with the ability to lead initiatives from conception to successful implementation.
A passion for improving healthcare and a deep understanding of the unique challenges and opportunities within the virtual care landscape.
Comfort working in a fully remote, distributed team environment.

What You'll Gain

The opportunity to significantly impact the future of healthcare delivery on a national and potentially global scale.
A pivotal role in a rapidly growing company that is transforming virtual care.
Work within a collaborative and innovative team committed to excellence.
Exposure to complex operational challenges and the chance to build scalable solutions.
Competitive compensation, comprehensive benefits, and a supportive remote work culture.
Continuous professional growth and development opportunities.