Are you ready to help digitally transform the industries that power our global economy? At Samsara, we are looking for a passionate leader to guide our Canada Scaled Customer Success team. You will play a crucial part in helping organizations harness Internet of Things data to improve safety, efficiency, and sustainability across physical operations. Best of all, this is a fully remote opportunity that you can do from anywhere in the world.

Overview

As the Manager I of the Customer Success Manager team, you will advise and guide our scaled customer base. Your primary mission is to ensure smooth implementation and deep adoption of Samsara products. Working at a recently public company means you will have both the autonomy and the institutional support to make a massive impact as we build for the long haul.

Key Responsibilities

Lead, mentor, and scale a high-performing team of Customer Success professionals focused on the Canadian market.
Drive customer retention, product adoption, and overall satisfaction by developing scalable engagement strategies.
Collaborate closely with cross-functional partners in sales, product, and support to deliver a seamless customer journey.
Analyze customer data and feedback to identify trends, mitigate churn risks, and uncover growth opportunities.

Requirements

Proven experience leading customer success or account management teams in a fast-paced technology environment.
Deep understanding of SaaS business models and scalable customer success methodologies.
Exceptional communication, leadership, and interpersonal skills with a passion for coaching talent.
Ability to thrive in a remote work culture and manage distributed teams effectively.

What You'll Gain

The chance to shape the future of physical operations across critical industries like transportation, construction, and manufacturing.
Meaningful equity and competitive compensation as part of a publicly traded market leader.
Endless opportunities for professional growth and career advancement within a supportive global team.